Providing guidance to the target user
You can remotely connect to a target system to provide guidance
to the target user to help solve a problem. When connected in guidance
mode you can view the target's screen, but have no input control.
You cannot control the remote mouse or keyboard. However through a
series of graphically implicit icons you can guide the target user
to perform necessary tasks on the target machine. This type of session
mode is often used in training situations, and in workplaces of very
high sensitivity. For example, financial institutions.
Note: Maximizing
a window on the target or performing something which requires a repaint
of the target screen may remove them.
Use the on-screen guidance symbols and the chat function to guide the target user through any task they have to perform on the target machine.