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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
BigFix Remote Control Controller Users Guide
Remote control sessions
Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
Types of remote control sessions that can be established
Transferring files and directories

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
  - The BigFix Remote Control server interface
  - Remote control sessions
    Use remote control sessions to establish a connection to a computer in your environment to observe or actively control the computer remotely. In the session the controller user's keyboard and mouse become the primary keyboard and mouse for the remote system. Functions such as chat, guidance, reboot, and file transfer are some of the options available for use in a remote control session.
    - Types of remote control sessions that can be established
      - Taking full control of a target system
      - Chatting to the target user
      - Transferring files and directories
        Transferring files and directories from controller to target
        Transferring files and directories from target to controller
        Displaying and hiding file information
        Select the file and directory information that you want to display in a file transfer session. The columns that are displayed in the left and right panes of the session window can be displayed or hidden.
        Deleting files or directories during a file transfer session
        Creating directories during a file transfer session
        Viewing the list of transferred files
      - Providing guidance to the target user
      - Rebooting a target machine
    - Starting a remote control session from the server
    - Starting a peer to peer session
      Peer to peer remote control sessions are remote takeover sessions not initiated from the server, they are established directly between the controller and the target.
    - Starting a remote control session using a broker
      To start a remote control session through the internet with a target, you do not have direct access to, you can initiate a remote control session from the Remote Control server UI and use a broker to make the required connection.
    - Connecting to a target that is already in a session
  - Using the controller interface as a controller user
  - Use remote control commands from the command line
    You can install tools that you can use to start a remote control session from the command line. You can also use the tools to run a command on a target and see the output of the command on your computer.
  - Configuring global controller properties
    Edit the trc_controller.cfg file to create and configure global controller properties. The properties are used by the Remote Control controller component during a peer to peer remote control session. The property values are the same for every user who runs the controller.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - Ensuring that current data is reported
  - Error messages
    In most of cases, connectivity problems that are experienced in Remote Control are related to the surrounding network infrastructure. Error messages in Remote Control help to pin point these problems.
  - Session resilience for sessions that are connected by using a broker
    During a remote control session that is connected by using a broker, when connection failure is detected, reconnection to the session is attempted automatically. The controller user and target user are informed of what is happening with the session connection through various message windows.
  - Smart card status messages
    The following status messages can be displayed on the controller during a remote control session in which smart card authentication is enabled. A Hide button is displayed on some of the message windows. Click Hide to minimize the message window and continue in the session.
  - Keyboard shortcuts for the BigFix® Remote Control Target for macOS
    During a remote control session with a BigFix® Remote Control Target for macOS, you can inject the following keyboard shortcuts. The shortcuts are displayed in the Perform Action in Target menu in the controller UI.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Transferring files and directories

File Transfer Mode is a connection mode that you can use to remotely connect to a target. When connected in File Transfer Mode you can view the target's file system and transfer files and directories from the controller machine to the target and vice versa. There is also an option to delete files and directories and create a directory.

When the connection is established the controller window displays two panes. The pane on left shows the controller’s file system, the pane on the right shows the target's file system.

The behavior of file transfer sessions in peer to peer mode has changed with Version 9.1.4 FP1. Up to Release 9.1.4 GA, when a file transfer session was established in peer-to-peer mode, the permissions used to access the target file system where set to System access on Windows and root access on Linux. With this Fix Pack, the permissions used on the target file system are those of the logged on user. A new target configuration option, EnableFileTransferSystemAccess is used to implement the new behavior.