The following sections include explanations of AppScan® Log messages. (Help > AppScan Log)
Message: Server <name> is not responding.
How to import the scan template from a scan saved in a version of AppScan® earlier than 8.6.
Extended Support Mode logs all AppScan® activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
You can configure AppScan to use a browser other than its built-in browser.
Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
For some types of site the Explore stage may take a long time or never end.
This section offers suggestions for troubleshooting the Flash scanning feature.
Some suggestions for troubleshooting action-based multi-step operations.
If you want to use an unsigned extension that you used with a previous version of AppScan®, you can either elect to trust it, or see if a signed version is available to replace it with.
The following sections include explanations of Scan Log messages (View > Scan Log).
Message: Bad AppScan registry entry <key name>.
Message: Advanced Configuration option set. ID: <ID> = value <value>.
Message: Advanced Configuration option not set due to error. ID: <#> , value <value>.
Message: AppScan version: <#> (Build number: <#>, Security rules version: <#>)
Message: New AppScan process started.
Message: AppScan exited.
Message: AppScan proxy port is <port number>.
Message: AppScan Flash proxy port is <port number>.
Message: Starting Explore stage on host(s): <host(s)>.
Message: Resuming Explore stage.
Message: Explore stage stopped by user.
Message: Explore stage completed.
Message: Clearing Explore and Test stage data.
Message: Creating a new scan.
Message: Starting Test stage on host(s): <host(s)>.
Message: Resuming Test stage.
Message: Test stage stopped by user.
Message: Test stage completed.
Message: Clearing Test stage data.
Message: Importing Explore data from: <path>.
Message: Import Explore Data failed, from file: <file path>.
Message: License verification failed! RCL error message (if any): <message>
Message: No license for host: <host>.
Message: License server unavailable. Running in Disconnected Mode allowed for up to 3 days. RCL message: <message>
Message: License successfully checked out.
Message: An AppScan® internal error occurred. A dump file was created in: <file path>. Contact Support.
Message: An AppScan® internal error occurred. Attempting to save the scan.
Message: Auto-Recover save succeeded. Recovered scan saved at: <file path>
Message: Attept to save the scan before terminating failed.
Message: Rules file is corrupted.
Message: User-Defined rules file is corrupted.
Message: Some security issues in the loaded scan were deleted due to missing rules.
Message: Server <name> is responding again.
Message: Proxy <name> is not responding.
Message: Cannot connect to server {0} due to: SSL certificate is not valid.
Message: Proxy <name> is responding again.
Message: Fatal error: scan file <file path> is corrupt.
Message: AppScan® was unable to load the session. The session file may be corrupt or invalid.
Message: Saving scan to file: <full path>
Message: Finished Saving scan to file: <full path>
Message: Loading scan from file: <full path>
Message: Finished Loading scan from file: <full path>
Message: Loading scan with version <original version>, updating to current version <current version>.
Message: Loading scan with version {0}, later than current version {1}!
Message: Failed to save scan <file path> due to insufficient disk space.
Message: Unable to save scan <file path>, since the scan file is a read only file.
Message: AppScan® was unable to load the scan due to insufficient disk space. Please free <#> MB on drive <drive letter> and try again.
Message: Rebuilding SDK result database from engine database.
Message: Loading scan with DB version {n}, this version is unsupported.
Message: Critical thread (<thread name>, tid: <thread id>) died unnaturally.
Message: Non-critical thread (<thread name>, tid: <thread id>) died unnaturally.
Message: Starting AppScan Extended Support mode.
Message: AppScan Extended Support mode is already <On/Off>.
Message: AppScan Extended Support mode stopped.
Message: Failed to pack Extended Support information into file: <full path>
Message: AppScan® stopped due to insufficient disk space. [ Free: <#>M , Required: <#>M]
Message: AppScan® stopped because memory usage reached the predefined limit. [ MemUsage: <#>K , MaxMemUsage: <#>K ]
Message: AppScan® stopped because the system is running low on virtual memory. [ VM: <#>K , AvailableVM: <#>K ]
Message: Low system memory - AppScan® may not continue to run properly. [ MemUsage: <#>K , TotalPhysicalMem: <#>K ]
Message: Importing XML Configuration failed. Parse error (if available): %s
Message: Applying updated scan configuration to engine.
Message: Parsing XML configuration failed.
Message: AppScan® Severe Error: %s
Message: Software exception occured: <message> Call Stack: <stack>
The following table describes using the Flash Log for troubleshooting.
Explanation: n/a
User response: n/a
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