License troubleshooting

About this task

In order to use HCL AppScan® Standard for scanning your site you must have a valid license. If you are sure your license is valid, but AppScan does not accept it, try the following steps.

Procedure

  1. Verify that the server on which AppScan is used has a network connection with the license server.
    Note: AppScan Standard Edition licenses are installed onto the IBM® Rational® License Key Server, which may not be the same as the server AppScan is run on. In order for AppScan to function, the server on which it is installed must have a network connection with the license key server. Each time the user opens AppScan a licence is checked out, and when AppScan is closed the license is checked back in.
  2. Open the license with a text editor (such as MS Notepad).
    Important: Do not alter the license file!
  3. Verify that the license has not expired.
  4. Verify that the site you want to scan is within the license restrictions (both the IP and the hostname).
  5. Verify that the MAC address and Disk Serial Number on the license are the same as on the machine.

What to do next

If this procedure does not solve the problem, refer to the document: How to obtain and apply licenses for AppScan Standard, or contact AppScan Support.