Flash movie troubleshooting

This section offers suggestions for troubleshooting the Flash scanning feature.

Problem

Action

After installing a new version of AppScan, I get the following persistent error message each time I open it:

FlashBrowser has encountered a problem and needs to close.
  1. Close AppScan
  2. Delete all files named user.config in folders of type (Windows 7):
    C:\Users\<USER_NAME>\AppData\Local
\IBM_Corporation
\FlashBrowser.exe_Url_<CODE>
  3. Restart AppScan

AppScan didn't detect any URLs in the movie.
  1. Verify that your system meets the system requirements.
  2. Verify that "Execute Flash files to discover potential vulnerabilities" (Scan Configuration > Explore Options) is selected.

AppScan identified URLs in some Flash movies but not in others.
  1. Make sure the Flash movie version is supported. (Unsupported movies are listed in "Application Data" view under "Filtered URLs".)
  2. Play the problematic movie in Internet Explorer, on the machine that ran the scan. Verify that the Internet Explorer can play it properly, and the IE status bar displays "Done" at the end of the movie.
  3. Verify that JavaScript Execution is enabled in Scan Configuration > Explore Options.

Scan coverage is incomplete.
  1. Make sure that Scan Configuration > Automatic Form Fill information is complete.
  2. In Advanced configuration, increase Flash: Time between samples.
  3. In Advanced configuration, set 'Flash: Coverage' to 2.
  4. Set Advanced Options > ShowDebugFlashExecution to True, restart AppScan, and verify that the movie plays properly in the "Player container" that opens.

AppScan doesn't find any vulnerabilities in the Flash movies.
  1. Make sure that in the Test Policy, all ActionScript 2 and 3 Tests are enabled.
  2. Check in Application Data view > Script parameters that no Flash parameter is missing.
  3. This particular movie may simply not be vulnerable.

Why do I notice a change in standalone Flash movie performance after exploring Flash movies with AppScan?

AppScan makes a reversible configuration change to Flash Player versions 10.1 and later. For details, and instructions for undoing the change, see Restore Adobe Flash Player settings.

Where can I find the Flash Log?

See Flash Log messages.

If I contact Support, what information should I send?
  1. Activate Extended Support Mode.
  2. Rescan the movie.
  3. Send the AppScanFlashBrowser.log file from the AppScan log directory.