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HCL AppScan Standard Help

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Troubleshooting
AppScan® Log messages
The following sections include explanations of AppScan® Log messages. (Help > AppScan Log)
CRWAD3107 I
Message: Explore stage completed.

Troubleshooting
- Troubleshooting features
- License troubleshooting
- Insufficient disk space
- Digital signature troubleshooting
- Importing a legacy scan template
  How to import the scan template from a scan saved in a version of AppScan® earlier than 8.6.
- Reporting false positive results
- Extended Support Mode
  Extended Support Mode logs all AppScan® activity, for packing and sending to your support provider to help troubleshooting a problematic procedure.
- Changing the default browser
  You can configure AppScan to use a browser other than its built-in browser.
- Login troubleshooting
  Tips for troubleshooting session detection problems in Scan Configuration > Login Management view.
- Long or never-ending Explore stage
  For some types of site the Explore stage may take a long time or never end.
- Flash movie troubleshooting
  This section offers suggestions for troubleshooting the Flash scanning feature.
- Multi-step operation troubleshooting
  Some suggestions for troubleshooting action-based multi-step operations.
- Replacing unsigned extensions
  If you want to use an unsigned extension that you used with a previous version of AppScan®, you can either elect to trust it, or see if a signed version is available to replace it with.
- Scan Log messages
  The following sections include explanations of Scan Log messages (View > Scan Log).
- AppScan® Log messages
  The following sections include explanations of AppScan® Log messages. (Help > AppScan Log)
  - CRWAD3000 E
    Message: Bad AppScan registry entry <key name>.
  - CRWAD3002 I
    Message: Advanced Configuration option set. ID: <ID> = value <value>.
  - CRWAD3003 E
    Message: Advanced Configuration option not set due to error. ID: <#> , value <value>.
  - CRWAD3010 I
    Message: AppScan version: <#> (Build number: <#>, Security rules version: <#>)
  - CRWAD3100 I
    Message: New AppScan process started.
  - CRWAD3101 I
    Message: AppScan exited.
  - CRWAD3102 I
    Message: AppScan proxy port is <port number>.
  - CRWAD3103 I
    Message: AppScan Flash proxy port is <port number>.
  - CRWAD3104 I
    Message: Starting Explore stage on host(s): <host(s)>.
  - CRWAD3105 I
    Message: Resuming Explore stage.
  - CRWAD3106 I
    Message: Explore stage stopped by user.
  - CRWAD3107 I
    Message: Explore stage completed.
  - CRWAD3108 I
    Message: Clearing Explore and Test stage data.
  - CRWAD3109 I
    Message: Creating a new scan.
  - CRWAD3200 I
    Message: Starting Test stage on host(s): <host(s)>.
  - CRWAD3201 I
    Message: Resuming Test stage.
  - CRWAD3202 I
    Message: Test stage stopped by user.
  - CRWAD3203 I
    Message: Test stage completed.
  - CRWAD3204 I
    Message: Clearing Test stage data.
  - CRWAD3205 I
    Message: Importing Explore data from: <path>.
  - CRWAD3300 W
    Message: Import Explore Data failed, from file: <file path>.
  - CRWAD3407 E
    Message: License verification failed! RCL error message (if any): <message>
  - CRWAD3409 W
    Message: No license for host: <host>.
  - CRWAD3410 W
    Message: License server unavailable. Running in Disconnected Mode allowed for up to 3 days. RCL message: <message>
  - CRWAD3411 I
    Message: License successfully checked out.
  - CRWAD3500 E
    Message: An AppScan® internal error occurred. A dump file was created in: <file path>. Contact Support.
  - CRWAD3501 E
    Message: An AppScan® internal error occurred. Attempting to save the scan.
  - CRWAD3502 E
    Message: Auto-Recover save succeeded. Recovered scan saved at: <file path>
  - CRWAD3503 E
    Message: Attept to save the scan before terminating failed.
  - CRWAD3600 E
    Message: Rules file is corrupted.
  - CRWAD3601 E
    Message: User-Defined rules file is corrupted.
  - CRWAD3602 W
    Message: Some security issues in the loaded scan were deleted due to missing rules.
  - CRWAD3707 I
    Message: Server <name> is not responding.
  - CRWAD3708 I
    Message: Server <name> is responding again.
  - CRWAD3709 I
    Message: Proxy <name> is not responding.
  - CRWAD3703 E
    Message: Cannot connect to server {0} due to: SSL certificate is not valid.
  - CRWAD3710 I
    Message: Proxy <name> is responding again.
  - CRWAD3800 E
    Message: Fatal error: scan file <file path> is corrupt.
  - CRWAD3801 E
    Message: AppScan® was unable to load the session. The session file may be corrupt or invalid.
  - CRWAD3806 I
    Message: Saving scan to file: <full path>
  - CRWAD3807 I
    Message: Finished Saving scan to file: <full path>
  - CRWAD3808 I
    Message: Loading scan from file: <full path>
  - CRWAD3809 I
    Message: Finished Loading scan from file: <full path>
  - CRWAD3810 I
    Message: Loading scan with version <original version>, updating to current version <current version>.
  - CRWAD3811 E
    Message: Loading scan with version {0}, later than current version {1}!
  - CRWAD3813 E
    Message: Failed to save scan <file path> due to insufficient disk space.
  - CRWAD3814 E
    Message: Unable to save scan <file path>, since the scan file is a read only file.
  - CRWAD3816 E
    Message: AppScan® was unable to load the scan due to insufficient disk space. Please free <#> MB on drive <drive letter> and try again.
  - CRWAD3817 W
    Message: Rebuilding SDK result database from engine database.
  - CRWAD3818 E
    Message: Loading scan with DB version {n}, this version is unsupported.
  - CRWAD4105 E
    Message: Critical thread (<thread name>, tid: <thread id>) died unnaturally.
  - CRWAD4106 E
    Message: Non-critical thread (<thread name>, tid: <thread id>) died unnaturally.
  - CRWAD4300 I
    Message: Starting AppScan Extended Support mode.
  - CRWAD4301 I
    Message: AppScan Extended Support mode is already <On/Off>.
  - CRWAD4302 I
    Message: AppScan Extended Support mode stopped.
  - CRWAD4303 I
    Message: Failed to pack Extended Support information into file: <full path>
  - CRWAD4500 E
    Message: AppScan® stopped due to insufficient disk space. [ Free: <#>M , Required: <#>M]
  - CRWAD4501 E
    Message: AppScan® stopped because memory usage reached the predefined limit. [ MemUsage: <#>K , MaxMemUsage: <#>K ]
  - CRWAD4502 E
    Message: AppScan® stopped because the system is running low on virtual memory. [ VM: <#>K , AvailableVM: <#>K ]
  - CRWAD4503 E
    Message: Low system memory - AppScan® may not continue to run properly. [ MemUsage: <#>K , TotalPhysicalMem: <#>K ]
  - CRWAD5002 E
    Message: Importing XML Configuration failed. Parse error (if available): %s
  - CRWAD5003 I
    Message: Applying updated scan configuration to engine.
  - CRWAD5004 E
    Message: Parsing XML configuration failed.
  - CRWAD5100 E
    Message: AppScan® Severe Error: %s
  - CRWAD5101 E
    Message: Software exception occured: <message> Call Stack: <stack>
- Flash Log messages
  The following table describes using the Flash Log for troubleshooting.

CRWAD3107 I

Message: Explore stage completed.

Explanation: n/a

User response: n/a

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