Schedule management

You can manage all schedules from pages you can access by selecting Settings > Scheduled Tasks. You must have the Scheduler Tasks View permission in Marketing Platform to manage schedules.

These are the schedule management pages.

• Schedule Definitions - On this page you can view all schedule definitions or delete a definition. You can click the schedule name to edit a definition, including adding notifications. You can click the item name to go to that item in the relevant product.
• Scheduled Runs - On this page you can view queued and completed runs of every schedule, cancel a queued run, or delete a run. You can click the schedule name to edit a definition, including adding notifications. You can click the item name to go to that item in the relevant product.

In Campaign, to view the schedule management pages for a single flowchart, select View when Scheduled from the flowchart's Run menu.

Scheduled items in the list are links that take you directly to the flowchart.

Schedules and partitions

In a multi-partition environment, you see only the schedules that are created in the partition to which you belong, unless you have the PlatformAdminRole role, which allows you to see all scheduled runs across all partitions.

Unknown status

If you see a large number of runs with a status of Unknown, you can adjust the Scheduler polling frequency by setting the Platform | Scheduler | Maximum Unknown Status Polling Count property on the Settings > Configuration page. This property specifies the number of times the Scheduler checks the status of a run before reporting a status of Unknown.

The Unknown status indicates that Marketing Platform can not determine whether the job is still running, completed or failed.

If your organization has a large number of scheduled jobs, increasing polling frequency can affect performance.