Steps to Import

You can Import Journey from Journey listing page. To Import a Journey, complete the following steps:

  1. Click on Import Journey The search window appears.
  2. Select the required crc and zip file to be imported from the system. Note: If user selects only zip file or only crc file then on Open an error message is displayed saying Select at least 2 files two proceed. Example for Credit card activation import Credit Card and Credit Card Activation.crc
  3. Click on Open Journey file imported successfully. Imported Journey appears on the Journey listing page under Draft Journey. Note: If user has Journey with CRM touchpoint configured and has goals configured on it. When Journey is imported in target system, CRM touchpoint needs to be configured again in target system to access edit goal page without any error.

These Journeys can be modified and saved from v12.1.1