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Administrator Guide
Unica Interact provides documentation and help for users, administrators, and developers.
Offer serving
You can configure Unica Interact in many ways to enhance how it selects offers to present. The following sections describe these optional features in detail.
Global offers and individual assignments
You can configure the runtime environment to assign specific offers beyond the treatment rules configured on the Interaction Strategy tab. You can define global offers for any member of an audience level and individual assignments for specific audience members. For example, you can define a global offer for all households to see when no others are available, and then create an individual offer assignment for the specific Smith household.
About the score override table
The score override table allows you to define treatments on an audience ID or individual level. For example, if your audience level is Visitor, you can create overrides for specific visitors.

Administrator Guide
Unica Interact provides documentation and help for users, administrators, and developers.
- Administering Interact
  When you administer Unica Interact you configure and maintain users and roles, data sources, and optional product features. You also monitor and maintain the design and runtime environments. Product-specific application programming interfaces (APIs) are available for you to use.
- Security Management
  Access to the Unica Interact runtime User Interface requires authentication. Only the Login IDs defined in Unica Platform and having Unica Interact admin role can access the pages.
- Configuring users
  Unica Interact requires you to configure two sets of users, runtime environment users and design environment users.
- Managing Unica Interact data sources
  Unica Interact requires several data sources to function properly. Some data sources contain the information Unica Interact requires to function, other data sources contain your data.
- Offer serving
  You can configure Unica Interact in many ways to enhance how it selects offers to present. The following sections describe these optional features in detail.
  - Offer eligibility
    The purpose of Unica Interact is to present eligible offers. Simply, Unica Interact presents the most optimal among the eligible offers, based on the visitor, the channel, and the situation.
  - About suppressing offers
    You can configure the runtime environment to suppress offers.
  - Ignore Offer Suppression
  - Global offers and individual assignments
    You can configure the runtime environment to assign specific offers beyond the treatment rules configured on the Interaction Strategy tab. You can define global offers for any member of an audience level and individual assignments for specific audience members. For example, you can define a global offer for all households to see when no others are available, and then create an individual offer assignment for the specific Smith household.
    - Defining the default cell codes
      If you use the default offers or score override tables for global or individual offer assignments, you must define default cell codes. The DefaultCellCode is used when there is no defined cell code in a particular row in the default offers or score override tables. Reporting uses this default cell code.
    - Defining offers not used in a treatment rule
      If you use the default offers or score override tables, you must ensure that all offer codes exist in the deployment. If you know that all offers you use in the default offers or score override tables are used in your treatment rules, the offers exist in the deployment. However, any offer that is not used in a treatment rule must be defined in the UACI_ICBatchOffers table.
    - About the global offers table
      The global offers table enables you to define treatments at the audience level. For example, you can define a global offer for every member of the audience Household.
    - Assigning global offers
      Use this procedure to configure the runtime environment to assign global offers for an audience level, beyond anything that is defined in treatment rules.
    - Global offer table
      The global offer table must exist in your profile database. You can create the global offer table, UACI_DefaultOffers by running the aci_usrtab SQL script against your profile database.
    - About the score override table
      The score override table allows you to define treatments on an audience ID or individual level. For example, if your audience level is Visitor, you can create overrides for specific visitors.
    - Configuringscore override table
      You can configure Unica Interact to use a score that is generated from a modeling application instead of the marketing score.
    - Score override table
      The score override table must exist in your production profile database. You can create a sample score override table, UACI_ScoreOverride by running the aci_usrtab SQL script against your profile database.
  - Interact built-in learning overview
    While you do everything you can to ensure that you propose the right offers to the right segments, you can always learn something from actual selections of your visitors. The actual behavior of your visitors should influence your strategy. You can take response history and run it through some modeling tools to get a score which you can include in your interactive flowcharts.
- Understanding the Interact API
  Unica Interact serves offers dynamically to a wide variety of touchpoints. For example, you can configure the runtime environment and your touchpoint to send messages to your call center employees informing them of the best up sell or cross sell prospects for a customer who has called with a specific type of service inquiry. You can also configure the runtime environment and your touchpoint to provide tailored offers to a customer (visitor) who has entered a particular area of your Web site.
- Managing the Unica Interact API
  Whenever you use the startSession method, you create a Unica Interact runtime session on the runtime server. You can use configuration properties to manage the sessions on a runtime server.
- Classes and methods for the Unica Interact API
  The following sections list requirements and other details you should know before you work with the Unica Interact API.
- Classes and methods for the Interact JavaScript API
  The following sections list requirements and other details you should know before you work with the Unica Interact JavaScript API.
- About the ExternalCallout API
  Unica Interact offers an extensible macro, EXTERNALCALLOUT, for use with your interactive flowcharts. This macro enables you to perform custom logic to communicate with external systems during flowchart runs. For example, if you want to calculate the credit score of a customer during a flowchart run, you can create a Java™ class (a callout) to do so and then use the EXTERNALCALLOUT macro in a Select process in your interactive flowchart to get the credit score from your callout.
- Unica Interact utilities
  This section describes the administrative utilities available with Unica Interact.
- About the Learning API
  Unica Interact offers a learning module which uses a naive-bayesian algorithm to monitor visitor actions and propose optimal offers (in terms of acceptance). You can implement the same Java™ interface with your own algorithms using the Learning API to create your own learning module.
- Interact WSDL
  The Unica Interact installation includes two WDSL (Web Services Description Language) XML files that describe the available web services and how to access them. You can view these files in your Unica Interact home directory, and an example is shown here.
- Interact runtime environment configuration properties
  This section describes all the configuration properties for the Unica Interact runtime environment.
- Unica Interact Simulator
  This section describes all the configuration properties for the Unica Interact simulator.
- Interact design environment configuration properties
  This section describes all the configuration properties for Unica Interact design environment.
- Real-time offer personalization on the client side
  There may be situations where you want to provide real-time offer personalization without implementing low-level Java™ code or SOAP calls to the Unica Interact server. For example, when a visitor initially loads a web page where Javascript content is your only extended programming available, or when a visitor opens an email message where only HTML content is possible. Unica Interact provides several connectors that provide real-time offer management in situations where you have control only over the web content that is loaded on the client side, or where you want to simplify your interface to Unica Interact.
- JVM parameters
- Unica Interact and Digital Recommendations integration
  Unica Interact can integrate with IBM Digital Recommendations to provide Unica Interact-driven product recommendations. Both products can provide product recommendations for offers, but using different methods. Digital Recommendations uses a visitor's web behavior (collaborative filter) to build correlations between visitors and recommended offers. Unica Interact is based on customer's past behavior, attributes, history, and less on view-level offers, learning which offers best match a customer's behavior profile (based on demographics and other information about the customer). Offer acceptance rates help to build a predictive model through self-learning. Using the best of both products, Unica Interact can use a personal profile to define offers that will pass a category ID to Digital Recommendations and retrieve recommended products based on popularity (the "wisdom of the crowds") for display to the visitor as part of the selected offers. This can provide better recommendations for customers that will result in more click-throughs and better outcomes than either product acting alone.
- Interact and DDX integration
  With Digital Data Exchange, your website can link to Unica Interact to provide a powerful omni-channel execution engine that delivers the best offers to the optimum channels and evolves (learns) from the offer feedback to continuously increase marketing effectiveness.
- Unica Interact and Unica Journey integration
- Unica Interact and Unica Deliver integration
- Configure gateways
  Use triggered message gateways to send offer information from outbound channels.

About the score override table

The score override table allows you to define treatments on an audience ID or individual level. For example, if your audience level is Visitor, you can create overrides for specific visitors.

You can define overrides for the following elements of Unica Interact offer serving.

Individual offer assignment
Individual marketer's score, by a number or by an expression
Boolean expression to filter offers
Learning probability and weight, if you are using Built-in Learning
Individual learning override

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