Unica Interact documentation and help

Unica Interact provides documentation and help for users, administrators, and developers.

Use the following table to get information about how to get started with Unica Interact:

Table 1. Get up and running

This two-columned table provides information about the tasks in one column, and documentation in the second column.

Task Documentation

View a list of new features, known issues, and workarounds

Unica Interact Release Notes®

Learn about the structure of the Unica Interact database

Unica Interact System Tables and Data Dictionary

Install or upgrade Unica Interact and deploy the Unica Interact web application

One of the following guides:
  • Unica Interact Installation Guide
  • Unica Interact Upgrade Guide

Implement the IBM Cognos® reports provided with Unica Interact

Cognos Reports Installation and Configuration Guide

Implement the Unica Insights reports provided with Unica Interact

Unica Insights Reports Installation and Configuration Guide

Use the following table to get information about how to configure and use Unica Interact:

Table 2. Configure and use Unica Interact

This two-columned table provides information about the tasks in one column, and documentation in the second column.

Task Documentation
  • Maintain users and roles
  • Maintain data sources
  • Configure Unica Interact optional offer serving features
  • Monitor and maintain runtime environment performance
Unica Interact Administrator's Guide
  • Work with interactive channels, events, learning models, and offers
  • Create and deploy interactive flowcharts
  • View Unica Interact reports

Unica Interact User's Guide

Use Unica Interact macros

Macros for Unica: User's Guide

Adjust components to obtain optimal performance

Unica Interact Tuning Guide

Use the following table to get information about how to get help if you face issues when you use Unica Interact:

Table 3. Get help

This two-columned table provides information about the tasks in one column, and documentation in the second column.

Task Instructions
Open online help
  1. Choose Help > Help for this page to open a context-sensitive help topic.
  2. Click the Show Navigation icon in the help window to display the full help.
Obtain PDFs
Use either of the following methods:
  • Choose Help > Product Documentation to access Unica Interact PDFs.
  • Choose Help > All HCL Unica Documentation to access all available documentation.