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Startup and Administrator Guide
Connecting to hosted email services
To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
About uploading data to HCL Unica Hosted Services

Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
    - Requirements for configuring connection to HCL Unica Hosted Services
      Configuring a connection to HCL Unica hosted services requires administrative permissions and information about the hosted email account established for your organization.
    - About uploading data to HCL Unica Hosted Services
      - Connection and port requirements
        To communicate with HCL Unica hosted services, you must have a connection to the Internet. HCL Unica hosted services use specific ports.
      - Whitelisting IP
      - Upload connection by SFTP
      - Configuring SFTP
      - Upload connection by explicit FTP
        The Recipient List Uploader (RLU) uses either explicit FTP, FTPS, or SFTP when the system uploads an email recipient list. The following section includes the details for upload connection using FTP and FTPS. The FTP and FTPS methods are deprecated. The recipient list is also referred to as the Output List Table (OLT)
      - Data upload with implicit FTP
        You can configure the RLU to use implicit FTP to upload email recipient lists. Implicit FTP uses port 990 to establish a connection to HCL Unica hosted services.
      - Connection through an HTTP proxy
        If your corporate firewall rules prohibit direct communication with the public Internet, you can connect to HCL Unica through an HTTP proxy server. Deliver supports connecting through a SOCKS proxy server that allows both HTTPS and FTPS traffic.
    - About downloading data from HCL Unica Hosted Services
    - Configuring a system user to access HCL Unica Hosted Services
      Deliver components must be able to access the HCL Unica hosted services without requiring manual entry of login credentials. To establish automatic login, define a system user in Platform that can provide the required access credentials.
    - Configuring addresses for connecting to HCL Unica hosted services
      To ensure proper connection to HCL Unica hosted services, you must enter the addresses as values for configuration properties in the Deliver configuration. The connection addresses that you enter depend on whether you are connecting to the Unica U.S. data center or to the Unica data center in the Europe.
    - IP address of Deliver host names
    - Configuring secure communication for hosted email
      Communications between the email marketer and HCL Unica hosted services occur over Secure Sockets Layer (SSL). You must change the web application server configuration to use SSL. Making the required changes requires using the Java™ keytool utility.
    - Deploying Campaign in Tomcat or JBOSS
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

Requirements for uploading data to HCL Unica hosted services

A Deliver component called the Recipient List Uploader (RLU) is part of your Unica Campaign installation. The RLU uses SFTP as a preferred mechanism to manage the upload of recipient lists and associated metadata to HCL Unica hosted services. It also supports FTP in passive mode as a legacy but deprecated mechanism for recipient list uploads.

Deliver uses SFTP to upload data. When using SFTP, the RLU initiates all upload connection requests as the local client. HCL Unica hosted services never initiates a connection request to your network.

Deliver supports two passive FTP methods, explicit FTP and implicit FTP. Explicit FTP is the default method used for uploading recipient lists. To use implicit FTP you must make changes in the Deliver configuration properties.

For more information about FTP in passive mode and using FTP over SSL, see RFC959 and RFC2228.

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