Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
    - Connecting to message services through a proxy
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

Technote (troubleshooting)

Problem (Abstract)

To use the Deliver components installed with Unica Campaign and send personalized marketing messages, you must connect the local Campaign installation to remote message resources hosted by HCL. This section describes how to configure such a connection when your corporate firewall rules prohibit direct communication with the hosted environment.

Resolving the problem

Typical communication with the hosted email resources environment

The following diagram illustrates the standard configuration for communication between the On Premises (OP) environment and On Demand (OD) environment.

The local Deliver OP environment requires external communication with Deliver OD environment using HTTPS and FTPes (explicit FTP) or FTPs (implicit FTP). This section uses the term FTPS to refer both explicit and implicit FTP.

The OP environment includes a web application server (either IBM WebSphere or Oracle WebLogic) on which you have deployed Campaign. Campaign hosts the Deliver components (RCT and RLU) that communicate with the hosted email resources in the OD environment.

The Response and Contact Tracker (RCT) downloads response data from the OD environment.

The Response List Uploader (RLU) uploads mailing lists and other required mailing data to the OD environment.

When the machine where Unica Deliver is installed cannot communicate directly with OD environment, Deliver supports communication with the hosted OD resources through a SOCKS proxy.

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