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Startup and Administrator Guide
Working with the Response and Contact Tracker
The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .

Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
    - To start the Response and Contact Tracker
      To operate the Response and Contact Tracker (RCT) manually, run the rct script in the bin directory in your Deliver installation.
    - To add the RCT as a service
      You can configure the Response and Contact Tracker (RCT) to start automatically by adding it as a service.
    - To remove the RCT as a service
      If you have installed the Response and Contact Tracker (RCT) as a service, the RCT restarts each time you restart the system where you installed the RCT. To prevent the RCT from restarting automatically, you must remove the Response and Contact Tracker (RCT) service.
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

Response and Contact Tracker operation

The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .

You can start the RCT in either of the following ways.

Start the RCT manually .
Start the RCT as a service

Important: You must start the RCT manually the first time you use Deliver, even if you registered the RCT as a service.

You must restart the RCT when you make changes to configuration properties for Deliver. You can restart the RCT at any time, even if you have configured it to run as a service. HCL Unica hosted services continue to store tracking data if the RCT is shut down or restarting. When it resumes operation, the RCT downloads the queued information.

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