Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

RML SMS account configuration

The customer’s RML SMS account must have the following configurations for it to work with Deliver.

RML account onboarding

You must work with RML team to create a SMS account for India or World Wide location based on the customer’s location.
The senderid must to be provided by the customer configured by RML.
SMS templates also require to be whitelisted based on target SMS sending location. For example, pre-approved templates required for USA and Canada.

RML has different login URLs based on geography, which they provide as part of account creation email from their side. For example, URLs for India and Worldwide datacenters

India account: https://ems.rmlconnect.net/
Worldwide account: https://client.rmlconnect.net/login

Perform the following steps.

Login to RML Console as per the above URLs and navigate to Utilities> DLR Push URL.
Note: You must ask RML to add this menu while provisioning account.
Set the callback URL in RML console.
- For US datacenter: https://smsin-us.unicadeliver.com/deliversmsib/sms?partition=<account>&provider=RML
- For EU datacenter: https://smsin-eu.unicadeliver.com/deliversmsib/sms?partition=<account>&provider=RML
Note: Once the account is configured in Deliver, <account> in above URL must be replaced with the account name provided by Deliver Provisioning team.

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