Troubleshooting WebSphere proxy issues with the Sametime Meeting Server cluster

You can troubleshoot issues with the IBM® WebSphere® proxy server used with the IBM Sametime® Meeting Server cluster by setting traces and logs.

Procedure

  1. Log into the Deployment Manager's (the Sametime System Console) Integrated Solutions Console as the WebSphere administrator.
  2. Click Troubleshooting > Logs and trace.
  3. In the "Logging and Tracing" table, click the name of a WebSphere proxy server to open its "Logging and Tracing" page.
  4. In the "General Properties" section, click Diagnostic Trace.
  5. In the "Additional Properties" section, click Change Log Detail Levels.
  6. In the text box, append the following settings:
    com.ibm.rtc.proxy.filter.*=all

    Based on this output, IBM might recommend other settings.

  7. Click Apply and then save the changes by clicking the Save link the "Messages" box at the beginning of the page.
  8. Repeat for every WebSphere proxy server used by the cluster.