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HCL Sametime® Administration Guide 12.0.1
Configuring
This section provides information on configuring the HCL Sametime server. Configuration tasks are dependent on the deployment environment.
Monitoring your meeting and chat metrics with Grafana
Sametime uses the third-party software, Grafana, to generate insightful graphs and visualizations derived from time-series database (TSDB) data. Integrating Grafana into your Sametime environment allows you to see analytic metrics about Sametime meetings and chats on a Grafana dashboard. The metrics can be used to monitor Sametime usage and resources.

HCL Sametime® Administration Guide 12.0.1
- Accessibility features for Sametime
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, use information technology products successfully. HCL® strives to provide products with usable access for everyone.
- What's new
  HCL Sametime and HCL Sametime Premium 12.0.1 provide many new features, enhancements and fixes to servers and clients. Additional releases to version 12.0.1 also provides updates to the product.
- Planning
  This section describes the system requirements and server configurations needed for HCL Sametime and HCL Sametime Premium.
- Installing
  This section provides information on installing the servers for Sametime and Sametime Premium.
- Configuring
  This section provides information on configuring the HCL Sametime server. Configuration tasks are dependent on the deployment environment.
  - Adding corporate branding to meeting pages
    You can customize meetings to reflect your company's branding and visual presence.
  - Downloading content to the server
    When downloading content to the Sametime sever, it must be downloaded to the web/download directory.
  - Adding virtual backgrounds to the global library
    By default, you can customize your meetings with virtual backgrounds. As an administrator, you can choose which backgrounds are available to all users.
  - Configuring alternate STUN servers
    Sametime Meetings uses public Google STUN servers by default. To use different STUN servers, you must complete this procedure before installing Sametime Meetings.
  - Setting up business cards
    You can configure the Sametime server so that business card information about an individual displays when a user hovers over a name in a chat window or a contact list. Business card information also displays at the top of an active chat window.
  - Configuring LDAP
    Sametime supports LDAP directory servers as the user repository.
  - Updating the time-to-live index for persistent chat
    The time-to-live (TTL) setting defines how long the chat history is stored in the database. The default value is 90 days. However, administrators can update the value based on the organization's preferred setting.
  - Managing secrets in Kubernetes
    Sensitive information such as passwords, service account names, certificates, and other confidential data needed by Sametime pods are stored in secrets. In addition to helm charts and configuration map, the Sametime configuration is also derived from secrets.
  - Applying configuration changes in Docker or Podman
    Configuration files contain environment variables that can be changed and applied to the Sametime server.
  - Applying configuration changes in Kubernetes or Openshift
    Configuration files contain environment variables that can be changed and applied to the Sametime server.
  - Chat
    This section contains Chat configuration considerations.
  - Meetings
    This contains configuration steps specific to the HCL Sametime Meetings server.
  - Integrating with other applications
    Integration with an application such as Verse prior to Sametime 12.0 requires the legacy web-client interface. Beginning in Sametime 12.0 the legacy web-client is not enabled by default, but can enabled when needed for integration with other products.
  - Monitoring your meeting and chat metrics with Grafana
    Sametime uses the third-party software, Grafana, to generate insightful graphs and visualizations derived from time-series database (TSDB) data. Integrating Grafana into your Sametime environment allows you to see analytic metrics about Sametime meetings and chats on a Grafana dashboard. The metrics can be used to monitor Sametime usage and resources.
    - Configuring Docker and Podman to run Grafana
    - Configuring Kubernetes to run Grafana
  - Push messaging through a proxy
    Depending on your network settings, your firewalls could prevent Sametime proxy from connecting to push networks like Apple Push Notification Service (APNS) and Firebase Cloud Messaging (FCM) through the Internet. Sametime supports the sending of APNS and FCM messages through a proxy server. If you need to send APNS or FCM message through a proxy server in your environment, you need to configure the settings for the messages you want routed through the proxy.
- Securing
  This section provides information on securing your HCL Sametime environments.
- Administering
  This section provides information on administering on Sametime environments.
- Troubleshooting
  This section provides information on troubleshooting and supporting Sametime environments.
- Uninstalling Sametime
  In the event that Sametime must be removed, follow the procedure for the platform that Sametime is installed on.
- Migrating and Upgrading
  This section provides information on migrating data from an earlier release to Sametime 12.
- Notices

Monitoring your meeting and chat metrics with Grafana

Sametime uses the third-party software, Grafana, to generate insightful graphs and visualizations derived from time-series database (TSDB) data. Integrating Grafana into your Sametime environment allows you to see analytic metrics about Sametime meetings and chats on a Grafana dashboard. The metrics can be used to monitor Sametime usage and resources.

About this task

The Sametime Grafana dashboard consists of four rows, you can expand and contract each row.

Overview: Provides total number currently active chat sessions and logins, group chat sessions, active meetings, and meeting participants.
Chat Server: Provides details related to chats usage such as the number of chat server logins, CPU usage, sent and received network traffic and more.
Chat Proxy: Provides details about web and mobile client sessions, such as number of sessions, app usage, threads, and CPU usage, and more.
Meetings: Provides malformation about meetings, such as number of active and inactive meetings, largest meetings, memory usage and more.

Screen capture of collapsed Sametime Grafana dashboard showing the four row.

If you have Grafana administrator access, you can customize the dashboard to generate additional or different metrics. Refer to the Grafana documentation on Dashboards for the details.

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