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HCL Sametime® Administration Guide 12.0.1
Troubleshooting
This section provides information on troubleshooting and supporting Sametime environments.

HCL Sametime® Administration Guide 12.0.1
- Accessibility features for Sametime
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, use information technology products successfully. HCL® strives to provide products with usable access for everyone.
- What's new
  HCL Sametime and HCL Sametime Premium 12.0.1 provide many new features, enhancements and fixes to servers and clients. Additional releases to version 12.0.1 also provides updates to the product.
- Planning
  This section describes the system requirements and server configurations needed for HCL Sametime and HCL Sametime Premium.
- Installing
  This section provides information on installing the servers for Sametime and Sametime Premium.
- Configuring
  This section provides information on configuring the HCL Sametime server. Configuration tasks are dependent on the deployment environment.
- Securing
  This section provides information on securing your HCL Sametime environments.
- Administering
  This section provides information on administering on Sametime environments.
- Troubleshooting
  This section provides information on troubleshooting and supporting Sametime environments.
  - Working with HCL support
    HCL support is available to provide technical assistance with obtaining a solution to problems with Sametime.
  - Troubleshooting Sametime on Docker
  - Troubleshooting Sametime on Kubernetes
  - Troubleshooting Sametime clients
    Use this information on troubleshooting and logging tools to diagnose and resolve problems affecting the HCL Sametime clients.
  - Resolving problems with business cards
    If business cards are not displaying user information as expected, first check the server configuration, then the client, and finally, the business cards themselves.
- Uninstalling Sametime
  In the event that Sametime must be removed, follow the procedure for the platform that Sametime is installed on.
- Migrating and Upgrading
  This section provides information on migrating data from an earlier release to Sametime 12.
- Notices

Troubleshooting

This section provides information on troubleshooting and supporting Sametime environments.

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