Customizing the error message for when instant messaging fails

You can create and display custom text for users when an instant message fails.

Before you begin

You must create the external community first before you specify the custom error message.

About this task

You can set a custom property at the community level to display a specific error message that users see when they are unable to connect to a user in an external community. Without specifying the custom property, user always see a default message "Your message has not been delivered. Please verify that the recipient is online." The following steps describe how to create a custom error message to provide additional feedback to users when trying to connect to a specific community.

Procedure

1. In the Integrated Solutions Console, click Sametime Gateway > Communities.
2. From the list of communities, select an external community.
3. Click Custom Properties.
4. Click New to create a new custom property.
5. In the Name field, type IM failure message.
6. In the Value field, type the custom error message to display to users when sending an instant message fails.
7. Click Apply.
8. Restart the Sametime® Gateway Server.