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Configuring Mobile
Use the HCL Connections mobile app to perform common tasks from a mobile device.
Configuring security for Mobile
You can secure devices that access Connections content using the Connections mobile app.
Administering mobile access to Connections servers
Register devices, deny access to Connections, and wipe data from lost or stolen devices.
Wiping app data from a device
Remotely remove HCL® Connections data from a mobile device.

Configuring Mobile
Use the HCL Connections mobile app to perform common tasks from a mobile device.
- Accessibility features for HCL Connections™ iOS mobile app
  Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully.
- Configuring security for Mobile
  You can secure devices that access Connections content using the Connections mobile app.
  - Administering mobile access to Connections servers
    Register devices, deny access to Connections, and wipe data from lost or stolen devices.
    - Enabling mobile administration
      Configure HCL Connections to enable security management for the Mobile Security application.
    - Denying access to a device
      Deny devices access to the HCL Connections Mobile Server application.
    - Denying access to a user
      Deny a user access to the HCL Connections Mobile Server application.
    - Wiping app data from a device
      Remotely remove HCL® Connections data from a mobile device.
    - Setting expiry limits for users and devices
      Specify when data about users and their devices is purged from your database.
    - User and device data
      Reference information about users of the native app and their mobile devices.
  - Configuring access with client certificates
    Configure an extra layer of authentication using client certificates.
  - Mobile Device Management (MDM)
    You can use a Mobile Device Management (MDM) solution to manage devices where the HCL Connections mobile app is installed.
- HCL Connections™ Social Cloud
  If your users log in to a HCL Connections™ Social Cloud server, there are mobile configuration properties that you can customize for the cloud environment.
- Administering HCL Connections™ 8 mobile
  Depending on the version of HCL Connections™ that your organization is using, there are specific configuration properties that you can customize for the mobile environment.
- Administering HCL Connections™ 7 mobile
  Depending on the version of HCL Connections™ that your organization is using, there are specific configuration properties that you can customize for the mobile environment.
- Administering HCL Connections™ 6.5 mobile
  Depending on the version of HCL Connections™ that your organization is using, there are specific configuration properties that you can customize for the mobile environment.
- Administering HCL Connections™ 6.0 mobile
  Depending on the version of HCL Connections™ that your organization is using, there are specific configuration properties that you can customize for the mobile environment.
- Administering HCL Connections™ 5.5 mobile
  Depending on the version of HCL Connections™ that your organization is using, there are specific configuration properties that you can customize for the mobile environment.

Wiping app data from a device

Remotely remove HCL® Connections data from a mobile device.

About this task

If a device is lost or stolen, you can remove all the Connections data on the device remotely. You might also want to wipe the app data for performance reasons.

When you issue the command to wipe a device, the operation deletes the local Connections databases and files on the device and any cached preference data. There is no warning to the device user. After the Connections data is removed, the Connections app restarts. In addition, the device can no longer log in to Connections.

Notes:

You cannot wipe the entire device or return it to the default factory state. To issue a remote command that wipes the entire device, consider using a mobile device management product such as HCL® Endpoint Manager for Mobile Devices.
On Android devices, the wipe command also removes Connections data from the SD card, if present.

To wipe Connections data from a device, complete the following steps:

Procedure

Log in to the Mobile Admin console and click Device Security.
Optional: Search for the device that you want to wipe:
1. Select User Name, Device Name, or Device Id from the Filter menu.
2. Enter search terms in the Enter the Search Terms box and press Enter or click the Search icon.
Select the check box for the device that you want to wipe and click Wipe Device.
Tip: You can configure multiple devices by selecting the check box for each device that you want to wipe.
Confirm your choice. The view refreshes and the Wipe Status column displays Requested in the row for the selected device. To see the full audit history of the device, click the row to open record for the device.

Results

The app data on the device is remotely wiped and the app restarts. The Wipe Status column in the Mobile Admin console displays Succeeded.

You can reset the wipe status of a device: select the device and click Clear Wipe. This command clears the Wipe Status field and the device can log in to the HCL® Connections server again.

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