Resolving a problem without Support tools

Follow these steps to troubleshoot the problem without using HCL tools.

Before you begin

Use this procedure if you do not want to use the HCL support tools, which are tools that automate the process of running traces and collecting the necessary data from your system.

About this task

To resolve the problem without using support tools, complete the following steps:


  1. Review common troubleshooting issues in Troubleshooting tips.
  2. To find out more about the cause of the problem, look up the error message being generated in the Error message reference.
  3. Search for technotes that describe the data that you must gather before you open a problem management record (PMR). This will expedite the Support process and get the problem resolved more quickly. See Search for Support technotes on collecting IBM Connections data.