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Administering Connections 6.5
Welcome to the HCL Connections 6.5 documentation. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and support
To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including HCL Connections™.
Contacting HCL Support
HCL Support assists with product defects, answers FAQs, and helps users resolve problems with the product.
Resolving a problem without Support tools
Follow these steps to troubleshoot the problem without using HCL tools.

Administering Connections 6.5
Welcome to the HCL Connections 6.5 documentation. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
- What's new in HCL Connections
  Find out about features that are new or updated in this release of HCL Connections.
- Product overview
  Learn how to deploy, customize, and administer the HCL Connections social networking product.
- Planning
  Before installing HCL Connections™, study the system requirements, deployment options, and documentation conventions.
- Installing
  To install HCL Connections™, you need to follow a detailed series of procedures.
- Uninstalling HCL Connections
  Uninstall HCL Connections.
- Migrating and updating
  Migrate HCL Connections™ and its supporting software to the latest release and then update the installation with the latest deployment, interim fixes, or Cumulative Refresh (CR).
- Administering
  Run administration and maintenance tasks to keep your environment up-to-date. For example, learn how to customize your deployment or how to use the wsadmin utility to edit configuration files. You can also schedule tasks, maintain application databases, moderate content, or manage users and their roles.
- Customizing
  Customize HCL Connections™ to fit your environment.
- Security
  HCL Connections™ provides a flexible security infrastructure that supports an open, easily shareable data model.
- Mobile
  See the HCL Connections™ Mobile documentation for Connections Cloud and Connections on-premises.
- Developing
  Get information about how to use the APIs provided with HCL Connections™ and how to use Connections Customizer to modify the Connections pages that are returned to users.
- Troubleshooting and support
  To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including HCL Connections™.
  - Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
  - Getting product fixes
    A product fix might be available to resolve your problem.
  - Searching knowledge bases
    You can often find solutions to problems by searching HCL knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
  - Contacting HCL Support
    HCL Support assists with product defects, answers FAQs, and helps users resolve problems with the product.
    - Resolving a problem without Support tools
      Follow these steps to troubleshoot the problem without using HCL tools.
  - Exchanging information with HCL
    To diagnose or identify a problem, you might need to provide HCL Support with data and information from your system. In other cases, HCL Support might provide you with tools or utilities to use for problem determination.
  - Subscribing to Support updates
    To stay informed of important information about the HCL products that you use, you can subscribe to updates.
  - Troubleshooting tips
  - Error message reference
    Use the codes included in the error messages generated by HCL Connections™ to identify problems and find their solutions.

Resolving a problem without Support tools

Follow these steps to troubleshoot the problem without using HCL tools.

Before you begin

Use this procedure if you do not want to use the HCL support tools, which are tools that automate the process of running traces and collecting the necessary data from your system.

About this task

To resolve the problem without using support tools, complete the following steps:

Procedure

Review common troubleshooting issues in Troubleshooting tips.
To find out more about the cause of the problem, look up the error message being generated in the Error message reference.
Search for technotes that describe the data that you must gather before you open a problem management record (PMR). This will expedite the Support process and get the problem resolved more quickly. See Search for Support technotes on collecting IBM Connections data.

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