Searching knowledge bases

You can often find solutions to problems by searching HCL knowledge bases. You can optimize your results by using available resources, support tools, and search methods.

About this task

You can find useful information by searching the IBM Knowledge Center. However, sometimes you need to look beyond product documentation to answer your questions or resolve problems.


To search knowledge bases for information that you need, use one or more of the following approaches:
  • Find the content that you need by using the IBM® Support Portal.

    The IBM® Support Portal is a unified, centralized view of all technical support tools and information for all IBM® systems, software, and services. The IBM® Support Portal lets you access the IBM® electronic support portfolio from one place. You can tailor the pages to focus on the information and resources that you need for problem prevention and faster problem resolution. Familiarize yourself with the IBM Support Portal by reviewing the IBM Support Portal site assistance: IBM Support Portal site assistance

  • Search for content about HCL Connections by using one of the following additional technical resources:
  • Search for content by using the IBM® masthead search.
    You can use the IBM® masthead search by typing your search string into the Search field of any® page.
  • Search for content by using any external search engine, such as Google, Yahoo, or Bing.
    If you use an external search engine, your results are more likely to include information that is outside the® domain. However, sometimes you can find useful problem-solving information about IBM® products in news groups, forums, and blogs that are not on®.
    Tip: Include IBM® and the name of the product in your search if you are looking for information about an IBM® product.