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Administering Connections 6.5
Welcome to the HCL Connections 6.5 documentation. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
Troubleshooting and support
To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including HCL Connections™.
Error message reference
Use the codes included in the error messages generated by HCL Connections™ to identify problems and find their solutions.

Administering Connections 6.5
Welcome to the HCL Connections 6.5 documentation. HCL Connections is social networking software designed for the workplace. Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals.
- What's new in HCL Connections
  Find out about features that are new or updated in this release of HCL Connections.
- Product overview
  Learn how to deploy, customize, and administer the HCL Connections social networking product.
- Planning
  Before installing HCL Connections™, study the system requirements, deployment options, and documentation conventions.
- Installing
  To install HCL Connections™, you need to follow a detailed series of procedures.
- Uninstalling HCL Connections
  Uninstall HCL Connections.
- Migrating and updating
  Migrate HCL Connections™ and its supporting software to the latest release and then update the installation with the latest deployment, interim fixes, or Cumulative Refresh (CR).
- Administering
  Run administration and maintenance tasks to keep your environment up-to-date. For example, learn how to customize your deployment or how to use the wsadmin utility to edit configuration files. You can also schedule tasks, maintain application databases, moderate content, or manage users and their roles.
- Customizing
  Customize HCL Connections™ to fit your environment.
- Security
  HCL Connections™ provides a flexible security infrastructure that supports an open, easily shareable data model.
- Mobile
  See the HCL Connections™ Mobile documentation for Connections Cloud and Connections on-premises.
- Developing
  Get information about how to use the APIs provided with HCL Connections™ and how to use Connections Customizer to modify the Connections pages that are returned to users.
- Troubleshooting and support
  To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM® products, including HCL Connections™.
  - Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
  - Getting product fixes
    A product fix might be available to resolve your problem.
  - Searching knowledge bases
    You can often find solutions to problems by searching HCL knowledge bases. You can optimize your results by using available resources, support tools, and search methods.
  - Contacting HCL Support
    HCL Support assists with product defects, answers FAQs, and helps users resolve problems with the product.
  - Exchanging information with HCL
    To diagnose or identify a problem, you might need to provide HCL Support with data and information from your system. In other cases, HCL Support might provide you with tools or utilities to use for problem determination.
  - Subscribing to Support updates
    To stay informed of important information about the HCL products that you use, you can subscribe to updates.
  - Troubleshooting tips
  - Error message reference
    Use the codes included in the error messages generated by HCL Connections™ to identify problems and find their solutions.
    - Activities error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify and correct problems with the Activities application.
    - Anti-virus error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the Anti-Virus service plug-in and find their solutions.
    - Blogs error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with blogs and find their solutions.
    - Bookmark form error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the bookmark form and find their solutions.
    - Bookmarks error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with bookmarks and find their solutions.
    - Common directory integration service error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the common directory integration service and find their solutions.
    - Communities error messages
      Use the codes included in the error messages that are generated by HCL Connections™ to identify problems with the Communities application and find solutions.
    - Communities widget error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with Communities widgets and find solutions.
    - Configuration error messages
      Use the codes included in the error messages generated by HCL Connections to identify configuration problems and find their solutions.
    - Connections Content Manager error messages
      Use the codes included in the error messages that are generated by Connections Content Manager to identify configuration problems and find their solutions.
    - Content Management Integration Services (CMIS) error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with Content Management Integration Services (CMIS) features.
    - Core error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with IBM® WebSphere® Portal infrastructure and HTTP Server and find solutions.
    - Events service error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems related to the events service of the Home page application and find solutions to those problems.
    - Files and Wikis error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with Files and Wikis.
    - Forums error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with forums and find solutions.
    - Home page error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the Home page and find their solutions.
    - Installation error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify and resolve problems with installation.
    - Metrics error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with Metrics and find their solutions.
    - Moderation error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the Moderation application and find their solutions.
    - News repository error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the News repository and find their solutions.
    - Notification and ReplyTo error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems related to the notification and ReplyTo services of the Home page application, and find solutions to those problems.
    - Profiles error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with the Profiles application and find solutions.
    - Search error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems with Search and find solutions.
    - User life cycle error messages
      Use the codes included in the error messages generated by HCL Connections™ to identify problems that can occur when you are managing user state and other data, and find their solutions.

Error message reference

Use the codes included in the error messages generated by HCL Connections™ to identify problems and find their solutions.

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