Troubleshooting and support

To isolate and resolve problems with your HCL products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your HCL products, including HCL Connections™.

To resolve a problem on your own, find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact HCL Support, you can find out what diagnostic information the service technicians need to help you address a problem.