Contacting HCL Customer Support
HCL Customer Support provides assistance with product defects. Contact HCL if you require assistance with an HCL Commerce problem.
Before you begin
- Before you submit your problem to HCL Customer Support, ensure that your company has an active HCL support account, and that you are authorized to submit problems to HCL. You can submit problems either through the HCL Customer Support website, or by phone at the number for your geographic region.
- Review the MustGather content for the type of issue that you are encountering. To correct your issue as soon as possible, collect the information that is required for HCL Support to help diagnose and remediate your problem.
- HCL has extensive experience with IBM processes and products. If you are moving from IBM software to a corresponding HCL product, visit the Frequently Asked Questions for IBM to HCL product support transition page.
About this task
Once you are ready to open a ticket, use the HCL Customer Support portal: