HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
Before you migrate to HCL Commerce Version 9.1, review this information to help plan and execute your migration.
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
These topics describe the security features of HCL Commerce and how to configure these features.
Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
HCL Customer Support provides assistance with product defects. Contact HCL if you require assistance with an HCL Commerce problem.
Use the following topics to gather the required information that you need to troubleshoot issues that you are facing with HCL Commerce with HCL Support.
The Must-Gather application helps collect troubleshooting information required to resolve HCL Commerce issues.
Installing and uninstalling HCL Commerce encompass a wide range of procedures. If you encounter problems, refer to the following resources for assistance.
Integrating HCL Commerce encompass a wide range of procedures. If you encounter problems, refer to the following resources for assistance.
Review the following information when you encounter any general problems with HCL Commerce.
Migrating HCL Commerce involves a wide range of steps across your different environments. If you encounter problems, refer to the following resources for assistance.
If you encounter problems while you use HCL Commerce Search, refer to the troubleshooting information to help determine the problem and find possible solutions.
If you encounter problems while you use HCL Commerce logging, refer to the following troubleshooting information to help determine the problem and find possible solutions.
Access control problems are often indicated by generic application errors with error message keys such as _ERR_USER_AUTHORITY. The first step in problem determination is to enable tracing for the access control component.
If you encounter problems when you use the Aurora starter store, refer to the troubleshooting information to help determine the problem and find possible solutions.
Accessing My Account in the storefront might result in timeouts if the site contains many organizations and uses member groups.
Topics in the Reference section contain all of the HCL Commerce reference documentation.