Enabling IBM Customer Service for WebSphere Commerce

IBM Customer Service for WebSphere Commerce is enabled by default in the Aurora B2C and Aurora B2B stores. You can enable and disable it by using the Store Management tool in Management Center.

Before you begin

Entitlement to IBM Call Center for Commerce V9.4 is required for use of IBM Customer Service for WebSphere Commerce.

Procedure

Open the Store Management tool.
In the explorer view, click Stores.
Right-click the store in which you want to enable IBM Customer Service for WebSphere Commerce. Then, click Open. The available store functions for the store are displayed in separate tabs beside the Store Properties tab. Click the Configurations tab.
Select the IBM Customer Service for WebSphere Commerce check box. Click Save. Then, click Close.
If your store uses the cachespec.xml file for configuring cacheable objects, you must add the cache entry for IBM Customer Service for WebSphere Commerce.
1. Open your cachespec.xml file for editing. This file can be found in the WC_eardir\Stores.war\WEB-INF\ directory.
2. Add the following code to the file:
```
<component id="DC_isOnBehalfOf" type="attribute">    
    <required>false</required>
</component>
```
1. Deploy your changes.
  
  Note: If you are using a code repository, remember to update the repository with the modified version of the cachespec.xml file.

What to do next

If you enabled IBM Customer Service for WebSphere Commerce, you must grant the necessary user roles before a Customer Service Representative can begin working with this function. For more information about the user roles for IBM Customer Service for WebSphere Commerce, see Granting user roles for IBM Customer Service for WebSphere Commerce.