![Feature Pack 4 or later](../../com.ibm.commerce.base.doc/images/FEP4plus.gif)
Mobile Web starter stores generic error page
The generic error page is displayed if the store encounters unexpected problems when processing a request.
Note: The
generic error page is only displayed if the store encounters unexpected
problems when processing a request. It is not used, however, when
encountering an expected problem such as a session timeout error.
Screen captures
The generic error page is available on both smart phone and tablet devices.
Smart phone screen capture
![Feature Pack 4](../../com.ibm.commerce.base.doc/images/FEP4.gif)
![Feature Pack 5](../../com.ibm.commerce.base.doc/images/FEP5.gif)
![Smart phone generic error page](../images/locale/screensnap/smmoperrorgeneric.png)
![Feature Pack 6 or later](../../com.ibm.commerce.base.doc/images/FEP6plus.gif)
![Smart phone generic error page](../images/locale/screensnap/smmop_aur_errorgeneric.png)
Tablet screen capture
![Feature Pack 4](../../com.ibm.commerce.base.doc/images/FEP4.gif)
![Feature Pack 5](../../com.ibm.commerce.base.doc/images/FEP5.gif)
![Tablet generic error page](../images/locale/screensnap/smmoterrorgeneric.png)
Elements of the generic error page
The generic error page contains the following page elements:
JSP files
- GenericError.jsp represents the mobile and tablet page.