Troubleshooting: IBM WebSphere Commerce Developer feature pack install or uninstall failed

Review this information if the installation or uninstallation of a WebSphere Commerce feature pack fails.

Problem

Attention: Installing Feature Pack 1 using Installation Manager 1.4, requires an Interim Fix. For more information, see Interim Fix (iFix).

The install or uninstall of the IBM WebSphere Commerce Developer feature pack failed.

Solution

If the install or uninstall failed, the Summary page of the installation wizard displays the log file location.

The log file locations for the install: C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs

The log file locations for the uninstall: C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs

If the log file indicated by the installer does not exist, or the installer indicates the following log file location: null/logs/FEPX/install/log.txt you can find the logs in the following location: C:\Documents and Settings\All Users\Application Data\IBM\Installation Manager\logs

Fix the errors indicated in this log file and run the installation or uninstallation again.