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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Administering
Overview of administering a WebSphere Commerce site
In WebSphere Commerce the person who performs administrative tasks is called a Site Administrator. The Site Administrator installs, configures, and maintains WebSphere Commerce and the associated software and hardware. The administrator responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Typically, this person controls access and authorization (creating and assigning members to the appropriate role), manages the Web site, monitors performance, and manages load balancing tasks. The Site Administrator might be responsible for establishing and maintaining several server configurations for different stages of development such as testing, staging, and production. The Site Administrator also handles critical system backups and resolves performance problems.
Organization Administration Console
The Organization Administration Console enables administrators to manage organizations, business users and member groups. Access Control policies can also be managed and approval requests can be processed.
Roles
WebSphere Commerce defines a default set of roles that govern what a user is allowed to access in the system. In the access control system, policies are set up for each role. These access control policies grant access to a specified set of actions, such as executing commands and views or displaying data beans.
Operational roles
There are several operational roles in WebSphere Commerce.

Operational roles

There are several operational roles in WebSphere Commerce.

WebSphere Commerce supports the following operational roles:

Seller
Logistics Manager
Operations Manager
Receiver
Returns Administrator
Pick Packer

The following table describes each role and the business model each role can work within.


Role	Description	Business model
Seller	The Seller supervises the overall store objectives and management, in addition to tracking store sales. The Seller is also responsible for store wide functions such as defining shipping charges, and opening and closing the store. The Seller role is equivalent to a merchant in the consumer direct model, a manufacturer in the B2B direct model, and a distributor or other owner in the Reseller Hub. The Seller has access to all WebSphere Commerce Accelerator capabilities.	Consumer direct B2B direct Demand chain Extended sites Supply chain
Logistics Manager	The Logistics Manager, sometimes called the Shipping Manager, manages and negotiates bulk freight/shipping from carriers to warehouse, and to individual customers.	B2B direct Supply chain
Operations Manager	This role manages order processing, ensuring that orders are properly fulfilled, payment is received, and orders are shipped. The Operations Manager can search for customer orders, view details, manage order information, and create and edit returns. For the reseller and extended sites models, this role is responsible for customer service, and oversees customer service in the other models.	Consumer direct Demand chain Extended sites
Receiver	The Receiver receives inventory at the fulfillment center, tracks expected inventory records and ad hoc receipts for ordered products, and receives returned products as a result of customer returns.	Consumer direct B2B direct Extended sites
Returns Administrator	The Returns Administrator manages the disposition of returned products.	Consumer direct B2B direct Extended sites
Pick Packer	The Pick Packer picks products from fulfillment centers and packs the products for shipping to customers. The Pick Packer also manages pick tickets and packing slips which are used to confirm shipment of products during order fulfillment.	Consumer direct B2B direct Extended sites