Adding devices to BigFix

This task explains how to add devices to BigFix for organizational use. Administrators need to be logged into BigFix to add devices, and the process involves enrolling devices by installing the BigFix agent, which supports various operating systems. BigFix allows managing up to 50,000 devices per deployment and provides tools for device management and removal.

Before you begin

Administrators need to be logged into BigFix platform before adding devices.

About this task

Note: Having at least one device added to your organization's BigFix deployment is essential. Without a device, the BigFix apps cannot be utilized.
The more devices you add to BigFix, the more effective it can be in assisting your organization. All devices added to your BigFix deployment can be viewed in the Device Manager app.

Follow the steps below to add devices:

Procedure

  1. Navigate to My Dashboard by clicking the Home icon on the left side of the page. Then, click on Add device. The Add Device panel will appear on the right side of the page.
  2. Enrolling a device in your BigFix deployment involves installing the BigFix agent. The agent is a piece of software that runs on the computer and communicates with BigFix server. BigFix SaaS currently supports agents for various operating systems, ensuring compatibility with a wide range of devices.
In the Add Device panel, choose the operating system that matches the device to be enrolled in BigFix. For instance, select MacOS for a MacBook or Ubuntu for an Ubuntu server.
  1. Once the correct operating system is selected, click the link below the dropdown to download the agent.

    BigFix currently supports the following operating systems:

    • Windows 10/2016+ (i386)
    • MacOS, 11, 12, 13, 14 (x86_64, arm64)
    • Amazon Linux 2, 2023 (x86_64)
    • RHEL 7, 8, 9 (x86_64)
    • Ubuntu 18, 20, 22 (x86_64)

    Currently, there is no way to install agents on multiple devices simultaneously; users need to install the agent suitable for each device individually.

  2. Once downloaded, install the agent following the standard procedures for the device's operating system. Admin/root privileges are required for successful installation. Proceed with the installer steps until completion.

Results

After installing the agent on a device, it will automatically connect to the BigFix service and appear in the Device Explorer page. BigFix permits managing up to 50,000 devices per deployment. Users can utilize the filter tool to search for devices in their deployment. To remove device(s) from a deployment, select the device(s) and click the Delete button. This action eliminates the chosen devices from BigFix. If you wish to re-enroll these devices later, refer back to this section for instructions.