SME-level approval

When Supervisors approve the variations or SOPS suggested by the agent, it comes under the recommendation to learn tab in Conversation Designer, which is visible only to SME.

Figure 1. Figure 35 - Recommendation to Learn Tab in Conversation Designer Console
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  1. The SME clicks on the “Recommendation to Learn” tab in Conversation Designer. The following page appears where SMEs can view the list of variations or sops that have been approved by the supervisor.
Figure 2. Figure 36 - List of Variations and SOPs approved by Supervisor.
  1. SMEs accept the Variations or SOPs by clicking on the check mark under the Action column as shown in following figure:
Figure 3. Figure 37 - Accept the Variations or SOP by SME
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  1. Once accepted by the SME, the following success message appears:
Figure 4. Figure 38 – Success Message
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  1. After the SMEs accept the variation or SOP, it will be added to the conversation designer as shown in the following figure:
Figure 5. Figure 39 - Usecase Added in Conversation Designer Console
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