Custom Messages Tab
There are two types of custom messages:
- Message of the Day - This is an informative message used to notify the agent of any important information and is displayed on the agent chat dashboard.
- Canned Message - This is a predetermined text message; they are written in advance and can be deployed with a single click on the agent chat dashboard.
- To configure a custom message, the admin selects the Type of Messages from the drop-down list, available under the Custom Message tab on the Agent Assist page:
- Admins have the following actions to perform:
- Create
- Edit
- Delete