Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
  - Definition of terms that are used in Remote Control
  - The Remote Control console
  - Dashboards overview
  - Functions within Remote Control
    - Deploy remote control components
    - Update the remote control components
      - Update the components on a Windows™ system
        Updating the Windows™ target
        Updating the Windows™ controller
        Updating the Windows™ command line tools
        Updating the Windows™ gateway support
        Updating the Windows™ broker support
      - Update the Linux® components
    - Download the remote control server component
    - Start a remote control session
      The Remote Control controller and target components can be used to establish remote connections between each other to monitor or control the target system.
    - Respond to warnings
    - Manage target and server configurations
    - Analyses
    - Enable smart card authentication
      To support smart card authentication in the BigFix® Remote Control Target you must install the virtual smart card reader driver and related certificates on the target. You can install the driver and certificates after you install the target by running a Fixlet® in the BigFix console. You can also install the certificates by using Active Directory Group Policy.
    - Configure single sign-on (SSO) on the server
      Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the Remote Control server.
    - Enable secure target registration
      To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Viewing web reports
    Remote Control offers a report available in the Web Reports component of the application. The web report was formulated to provide log data that is gathered from the controller and target logs relevant to specific targets. The data can be used for auditing purposes and for monitoring remote control activity on specific computers in your environment.
  - Frequently asked questions
  - Support
    For more information about this product, see the following resources:
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Updating the Windows™ gateway support

About this task

Use the Windows™ operating system tasks to update the gateway support files on a Windows™ computer. These tasks apply any new enhancements and fixes that are included in the chosen version to the gateway configuration that is already installed.

To initiate a task, complete the following steps:

Procedure

Click Updates > Windows in the navigation tree.
Select the Fixlet that is relevant to the version of gateway that you want to upgrade to. For example, Updated Remote Control Gateway for Windows is now available! (Version 10.x.x).
In the Task window, review the description and follow the instructions in the Actions box to initiate the task.
In the Take Action window on the Target tab, select the relevant option for determining which targets to install the gateway update on.
Click OK.

Results

The summary screen shows the progress of the task.

The gateway support on the selected targets is upgraded to the version of the chosen update.