Home
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Console User Guide
Functions within Remote Control
Enable smart card authentication
To support smart card authentication in the BigFix® Remote Control Target you must install the virtual smart card reader driver and related certificates on the target. You can install the driver and certificates after you install the target by running a Fixlet® in the BigFix console. You can also install the certificates by using Active Directory Group Policy.
Determining whether smart card support is enabled
To enable smart card support on your targets, multiple prerequisites must be met. Check which of your computers need action by using an Analysis.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
  - Definition of terms that are used in Remote Control
  - The Remote Control console
  - Dashboards overview
  - Functions within Remote Control
    - Deploy remote control components
    - Update the remote control components
    - Download the remote control server component
    - Start a remote control session
      The Remote Control controller and target components can be used to establish remote connections between each other to monitor or control the target system.
    - Respond to warnings
    - Manage target and server configurations
    - Analyses
    - Enable smart card authentication
      To support smart card authentication in the BigFix® Remote Control Target you must install the virtual smart card reader driver and related certificates on the target. You can install the driver and certificates after you install the target by running a Fixlet® in the BigFix console. You can also install the certificates by using Active Directory Group Policy.
      - Determining whether smart card support is enabled
        To enable smart card support on your targets, multiple prerequisites must be met. Check which of your computers need action by using an Analysis.
      - Installing the driver and certificate by using a Fixlet
        Install the device driver for virtual smart card reader together with the certificates by running a Fixlet in the BigFix® console.
      - Removing the driver and certificate by using a Fixlet
        Remove the device driver for the IBM® virtual smart card reader together with the certificates by running a Fixlet® in the BigFix® console.
      - Installing the certificates by using a Fixlet
        Use a Fixlet® to install the certificates that are required by the device driver for the virtual smart card reader.
      - Downloading the certificates
        You can download the certificates that are required by the device driver for the virtual smart card reader and install them manually. For example, by using Active Directory Group Policy.
    - Configure single sign-on (SSO) on the server
      Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the Remote Control server.
    - Enable secure target registration
      To prevent unauthorized targets from registering with the Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Viewing web reports
    Remote Control offers a report available in the Web Reports component of the application. The web report was formulated to provide log data that is gathered from the controller and target logs relevant to specific targets. The data can be used for auditing purposes and for monitoring remote control activity on specific computers in your environment.
  - Frequently asked questions
  - Support
    For more information about this product, see the following resources:
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Determining whether smart card support is enabled

To enable smart card support on your targets, multiple prerequisites must be met. Check which of your computers need action by using an Analysis.

About this task

To see the status of your computers, complete the following steps:

Procedure

Go to the Remote Control- Virtual Smart Card Reader Driver Status analysis in the Remote Control site.
Review the information in the Description tab.
Review the information in the Results tab.
If smart card support is enabled, the Driver Installed value reports the version of the driver installed, and the following properties display a YES value:
- Trusted Publisher SHA1 Installed
- Trusted Publisher SHA256 Installed
- Root CA SHA1 Installed
- Root CA SHA256 Installed
The KB2921916 Installed and KB3033929 Installed properties can display the value YES or N/A, depending on the version of Windows operating system installed on the target.
Note: If <error> is displayed in the KB2921916 Installed and KB3033929 Installed columns, you must ensure that you are subscribed to the Patches for Windows™ site. Enable the Patches for Windows™ site in the License Overview section of the BigFix® console.