Server requirements

The hardware that is required by the server component depends on the number of computers that are administered and the frequency that is defined for their status updates.

The distributed architecture of Remote Control allows a single server to support hundreds of thousands of computers.

The computer on which you install the Remote Control server must have the minimum following capabilities:

Minimum Hardware requirements

  • 1 Quad core or two dual core processors. 2.40 GHz with supported OS.
  • A minimum of 4 GB of memory.
  • A minimum of 2 GB of storage or hard disk space to install, and an average of 2 MB per client in the database.
  • A minimum screen resolution of 800 by 600 pixels is required when you run an automated server installation.
  • Adequate space for storing session video recordings. Recordings are stored on the hard disk and their size can vary depending on the duration and screen activity of the session. On average a 5-minutes session, 8-bits mode, can use about 2 MB of space. In true color 24-bit mode, recordings can take more space.
  • A network card that supports TCP/IP.
  • A supported browser.

Supported browsers

Verified browsers are:
  • Internet Explorer
  • Mozilla Firefox
  • Chrome
  • Safari
  • Edge

Operating system support

The following operating systems are supported.

  • Windows™ Server 2012
  • Windows™ Server 2012 R2
  • Windows™ Server 2016
  • Windows™ Server 2019
  • Windows™ Server 2022
  • Red Hat Enterprise Linux™ 7.0 or later
  • Red Hat Enterprise Linux™ 8.0 or later
  • Red Hat Enterprise Linux™ 9.0 or later
  • SUSE Linux™ Enterprise Server 10 or later
  • SUSE Linux™ Enterprise Server 11 or later
  • SUSE Linux™ Enterprise Server 15
  • CentOS 5.0 or later
  • CentOS 6.0 or later

Supported Architectures

  • Intel™ IA®-32 (also known as x86, x86-32)
  • Intel™ 64 or AMD64 (also known as x64, x86-64, EM64T)
Note: IA®-64 (also known as Itanium™) processors are not supported.

Supported databases

The following databases are supported.
  • IBM DB2 11.5 Virtual Processor Core (VPC).
  • Oracle 11g, 12c, and 19c.

    When you use an Oracle database, if you are using the Oracle 11g drivers, set oracle.increment.keys.off=1 in the trc.properties file. Restart the server service.

  • Microsoft SQL server 2008, 2012, 2014, 2016, 2017, 2019, and 2022.

    You must use a JDBC driver whose version is higher than 6.3. Older versions do not support TLS1.2 or JRE8.

    When you use an MS SQL database, Windows™ authentication is not supported. You cannot log on with a domain user. You must use mixed mode authentication and create an SQL user to connect to the database.
Note: You must use JDBC drivers which support at least Java 8.

Derby Version 10.13 is included with the Remote Control server and is installed locally when you select the Derby option during the installation.

Note: Install Derby only for proof of concept configurations. Derby is not supported in production environments.

When you install the server by using the installer, a WebSphere Application Server Liberty Profile version is also installed.