Refreshing scan data on a computer

If software scan, capacity scan, or VM Manager tool scan finishes successfully on a particular computer but its results are not uploaded to the BigFix server, force the upload of the data. You can do it directly from BigFix Inventory without the need of accessing the BigFix console and running a separate fixlet for each type of scan.

Before you begin

An icon representing a user. You must be an Administrator or have the Manage Support Data and View Endpoints permissions to perform this task.


  1. Log in to BigFix Inventory, and go to Reports > Computers
  2. Select the name of the computer from which you want to force the upload of scan results, and then click Computer Support Data.
    The screen shows where to find the Computer Support Data button.
  3. Click Request Data Refresh.
    Refresh of data forces upload of scan results from the BigFix client to the BigFix server.The screen shows the Computer Support Data panel with the Request Data Refresh button
  4. When the data is refreshed, run an import to make the data available in BigFix Inventory.