Notifications that are sent when imports of data and catalogs fail

BigFix Inventory sends notifications about failed data and catalog imports in the To Do List. It also sends you email notifications for failed imports if you chose to receive email notifications.

To Do List

The To Do List shows notifications about the following events:
  • Failed import of data shows the date and time when the data import failed and the date and time of the last successful import.
  • Failed catalog import shows the date and time when the catalog import failed and the date and time of the last successful import.
  • Failed IBM catalog import shows the date and time when the IBM catalog import failed and the date and time of the last successful catalog import.
The date and time show the start time of the import (the time when the import was initiated). The time shown the in the To Do List is the user's local time. The notification also provides a link so that you can analyze the issue.

The To Do List does not show notifications for incomplete and interrupted imports. It also does not show notification about imports that are successfully generated but shows errors in the error log.

The To Do List notification is shown in the following format:

To Do list notification

Email notifications

You can enable email notifications if you chose to receive such notifications. If you enable email notifications, the user receives emails for failed events, such as failed data import, failed catalog import, and failed IBM catalog import. The date and time included in the email is in UTC. The email notification option is disabled by default. Failed import email notification settings are available to all users who have access to data imports.
Note: You must have Manage Data Import permission to set up email notification. For information about how to configure a SMTP server or Mail Setting, refer to Configuring the server to send mail notifications.
To set email notification, perform these steps:
  1. Click Management > Data Imports.
  2. Select Send failed data and catalog import notifications checkbox.
  3. In the Email field, enter an email address.
  4. In the Language field, select a language.
  5. Click Save to save the configuration.

    Data Import notification setting

The user receives email notifications in the following format:

Email notification

Note:
If you do not receive email notifications for failed imports, check the import log and mail_error.log. The To Do list might not show notifications, but an email is sent to the user in some cases, as follows:
  • The initial import failure
  • When only the HCL charge units import fails, but other parts of HCL catalog import succeeded