Browser behavior in IBM EMM products

IBM® EMM products have certain browser restrictions and requirements.

Supported browsers

For a list of supported browsers, see the IBM Enterprise Marketing Management Recommended Software Environments and Minimum System Requirements for version 9.1.0.

Pop-up blockers

You must disable any pop-up blockers in your browser or browser add-ons, such as toolbars. Pop-up blockers prevent the flowchart window from opening.

Navigation methods

Do not use the browser controls to navigate. For example, avoid using the browser's Back and Forward buttons. Instead, use the controls supplied in the IBM EMM user interface.

Using multiple browser windows in Internet Explorer

This restriction applies to using Internet Explorer (IE) with HCL Campaign or any module that uses Campaign flowcharts (eMessage, Contact Optimization, Interact, Distributed Marketing).

To log in multiple times to view side-by-side information, you must open IE and log in to IBM EMM. Then select File > New Session in the IE menu bar. In the new IE browser window, log in to IBM EMM as the same or a different user.

Important: Do not use any other method to open multiple sessions. For example, do not open a new tab; do not open another browser session from the Start menu or desktop icon; and do not use File > New Window in IE. These methods can corrupt information that is shown in the application.

For details, see the HCL Campaign User's Guide.