Known limitations

This section describes the known limitations in the 9.1.1 version of Marketing Platform.

Reports folder permissions are synchronized across partitions DEF 045222 In a multi-partition environment, if you synchronize reports folder permissions in one partition, the folder permissions for other partitions are also added to that partition. The synchronization of folders that do not belong to the current partition does not cause any authorization problems.
Deleting an LDAP group mapping does not remove users from the mapped group DEF 047290 When you delete an LDAP group mapping on the Configuration page, users that were imported into the mapped group are not removed from that group. You should remove the users from the group manually.
Some Campaign configuration properties are incorrect after upgrade DEF 045746 After you upgrade Campaign from version 7.x to 8.1.0, some configuration properties are incorrect.
  • "Affinium" appears in some property display names. This naming inconsistency does not affect functionality.
  • Under the Campaign category, the unicaUdiSvr category and its properties appear, although they are not used in Campaign 8.1.0.

You can use the configTool utility to remove "Affinium" from display names or remove the unicaUdiSvr category. Here is an example of how you would do this

  • Open a command window in the tools/bin directory under your Marketing Platform installation.
  • Use configTool to export all the Campaign properties to a file. The following example command exports the properties to a file named campaignProperties.xml in the tools/bin directory.

    configTool -x -p "Affinium|Campaign" -f campaignProperties.xml

  • Edit the exported file in a text or XML editor.
  • Use configTool to import the revised file, using the overwrite option. For example:

    configTool -i -p "Affinium" -f campaignProperties.xml -o

Partition memberships are lost during 7.2.x to 7.5.x upgrade DEF046155, DEF046162 If your version of Affinium Manager is earlier than 7.5.x, you must upgrade to 7.5.1 before you upgrade to Marketing Platform version 8.x. The upgrade scripts for Affinium Manager 7.5.1 do not automatically preserve partition membership. Instead, you must manually restore partition membership before you upgrade to Marketing Platform 8.x. This process is described in the Marketing Platform Installation Guide.
Active Directory users cannot log in to NetInsight or Customer Insight DEF 046778 When Marketing Platform is integrated with Active Directory, a user synchronized from Active Directory or an LDAP server cannot log in to Digital Analytics for On Premises or CustomerInsight.
Uninstalling an IBM® EMM application does not remove its menu items DEF047048 If you uninstall an IBM EMM application, the menu items for that application remain on the Configuration page. You can remove them by going to the Configuration page, locating the appropriate menu settings under the Platform | Platform-wide navigation category, and clicking Delete category.
An error occurs when you cancel a report run DEF047550 When you cancel a running report and then try to run another report, an error message is displayed. You should select the Analytics menu and run the report again.
Uninformative error message appears when you enter a role name that exceeds length limit DEF047639 When you enter a role name longer than 120 characters (the length limit), the error that appears reads "Error 500-Internal Server Error." The message should indicate the length limit.
Logout link is redundant with Windows™ integrated login DEF047870 When Marketing Platform is integrated with Windows Active Directory and Windows integrated login is enabled, you can not log out using the Log Out link. When you click Log Out, your browser session ends and it appears that you are logged out of IBM EMM, but then you are automatically logged in again. You should close your browser when you log out of IBM EMM.
When you use Edit Preferences to set a Start page, you cannot use an IBM EMM URL DEF050523 If you set a Start page for a user using the Edit Preferences page for that user, you should not use the initial IBM EMM login URL (http://host:port/unica ), or you will encounter problems.
Non-ASCII characters not allowed in throttling group names DEF050689 When you create a throttling group for the scheduler, an error message appears if you use non-ASCII characters. Use only ASCII characters in throttling group names.
Errors occur during upgrade from 7.5.x to 8.x DEF050735 When you upgrade from Affinium Manager 7.5.x to Marketing Platform 8.x, the data source keys stored in your existing Manager system tables must be un-encrypted and then re-encrypted to be stored in the database for 8.x.

If you have changed your keystore password in 7.5.x using (encryptPasswords -k), and if Platform is not installed on AIX®, you can use the following procedure to correct the problem.

Note that this workaround does not apply when the Platform is installed on AIX. In that case, you must log in to IBM EMM and change data source passwords manually.

This procedure ensures that you have the latest Java™ Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 5.0.

Download these files here: http://java.sun.com/javase/downloads/index_jdk5.jsp

Scroll to Java Cryptography Extension (JCE) Unlimited Strength Jurisdiction Policy Files 5.0 and do the following.

  1. Ensure that the JRE in your Manager 7.5.x installation has the updated JCE Unlimited Strength Jurisdiction files. Follow instructions in the download to copy the local_policy.jar and US_export_policy.jar to the jre/lib/security directory.
  2. Use encryptPasswords -k to encrypt your keystore password again.
  3. If you are NOT using the JRE provided in the Platform installer, also update the JCE Unlimited Strength Jurisdiction files for the JRE you intend to use.
  4. Run the Platform installer and your keys will be migrated to 8.x.

If the JCE updates are not made, or if you were unable to use the workaround because your Platform system table database is AIX, you may see these errors:

Cannot retrieve the key from the file [<INSTALL_DIR>\Affinium\Manager\conf\kfile], cause: Illegal key size

javax.crypto.BadPaddingException: pad block corrupted

If these errors occur, log in to IBM EMM and change data source passwords manually.

User names cannot contain spaces or punctuation characters DEF051877 If a user's login name contains a space or punctuation character, a JavaScript™ error appears on every page, although the user can navigate and use IBM EMM normally. Do not include spaces or punctuation characters in login names of user accounts.
Non-ASCII characters are not supported for group, role, and policy names DEF051431 If you attempt to use non-ASCII characters in group, role, or policy name, you see the following error message: Please use only alphanumeric characters. You should not use non-ASCII characters in these names.
Duplicate role names are not allowed DEF051895 In Affinium Manager 7.5.x, duplicate role names were allowed. Starting with Marketing Platform 8.0.0, duplicate role names are not allowed. If you upgrade from 7.x to 8.x, and you have multiple roles with the same name, you should rename roles so that no duplicates exist before you upgrade.
Installer message for directory to upgrade Platform 7.5.x is confusing DEF051952 When you upgrade Marketing Platform 7.5.x to 8.1.0, the installer prompts you to specify the directory where the 7.5.x version is installed. If the installer cannot find the installation registry in that directory, it displays the following message: Manager Upgrade directory specified [directory] was not found by the installer. If you see this message during upgrade, you should verify that the specified directory is the correct one, and then proceed with the upgrade.