Known limitations

This table contains known limitations in HCL® Marketing Operations version 11.1.

Table 1. Known limitations in Marketing Operations version 11.1
Issue Issue ID Description
Default input value is not recognized by installer for supported locale prompt. HMA-282187 During installation in linux, the user is prompted to enter a value to select locale. User can press enter button to choose default option but it does not work
Acrobat DC support for MO 11.0.1 Defect 283290 Attach File and Recorded Sound annotation types is not supported. (Acrobat SDK does not provide any API for that)
While using the Chrome browser users cannot edit the attribute because the Edit attribute link is not displayed. Defect 246314 While using the Chrome browser, after selecting an attribute from Administrative settings > Template configuration > Form definitions, users cannot edit the attribute because the Edit attribute link is not displayed. This occurs if the zoom level is set to more than 100%.
While using the Chrome browser user interface issues occur for some pop-up windows. Defect 266552 While using the Chrome browser, the following issues occur for some pop-up windows: The buttons at the bottom of the window are not visible. After pressing F11, the buttons are partially visible and the user must move the window to view the entire button. The search attributes in the Search windows are not displayed correctly
User interface issues occur when a user creates numerous Marketing objects from the Marketing Operations settings > Marketing object type settings menu. Defect 267053, 267054, 267056 When a user creates numerous Marketing objects from the Marketing Operations settings > Marketing object type settings menu, the following user interface issues occur:
  • The menu objects do not fit in the browser window and the user cannot scroll to see or access all the menu items.
  • The Save changes and Cancel buttons are not completely visible in the Add Marketing object type window.
  • The Save changes and Cancel buttons are not completely visible in the Add Template window
The value for a single select attribute is not saved when the grid is saved. Defect 267800 When a single select attribute is used in a grid, the value is not saved when the grid is saved if the Single select attribute value contains special characters
Multiple scroll bars for dashboard portlets 3066 If you reduce the size of the browser window, dashboard portlets can display with two scroll bars. Both Marketing Operations and Marketing Platform add the scroll bar control.
Unable to add forms with accented characters. 8027

Users cannot add forms with accented characters in the form name or table name fields.

This issue is now fixed
5000 error occurs on Oracle when form attribute string is too long. 175488 The Oracle database limits the form attribute string to 30 characters. Exceeding this length causes a 5000 error
Incorrect asset URLs 177613 Adding forms to asset templates can cause errors on URLs
Projects and subprojects must be cleared manually 5817 When you request the Project Health (Monthly) report, you can select the Projects and Sub Projects to include. If you select a value in either of these lists, and then want to make other selections, you must clear all of the projects or subprojects before you make your other selections
Relevant products related to offers from Campaign are not migrated over to Marketing Operations 62333 Campaign offers have a relevant products feature, Marketing Operations offers does not have this feature. Therefore, relevant products are not migrated from Campaign to Marketing Operations.
Exception when comments exceed the defined limit DEF062980 A database exception occurs when a user enters a text string into a field that exceeds the limit imposed by the database. For example, on a system that uses a DB2® database, an attempt to save a project description of longer than 1,048,576 results in an error. This limitation is imposed by the database server
Safari browser downloads data migration files directly to downloads folder DEF063699 When you perform a data migration import while using Marketing Operations with the Safari browser, you are not prompted for a destination folder. Imported files are downloaded directly to the folder designated for downloads in Safari
Users cannot add marketing objects in languages other than English DEF057079 Marketing Operations does not allow multibyte characters in the marketing object type name
Unable to add forms or templates with non-English characters in the form name, form attribute name, or table name fields DEF057100 Form and template fields with non-English characters cannot be saved.
The task pane allows users to edit the Summary tab even if the project is canceled or completed DEF057121 If a project is canceled or completed on the Summary tab while the task pane is open at the right side of the page, you can continue to edit project forms in the task pane, even though it is no longer active
Primary key violation when a legacy metrics template is mapped to new template DEF057563

In Marketing Operations version 8.5.0, the external metrics editor was moved into the application. Metrics templates created in version 8.5.0 must specify a type, which corresponds to plans, programs, or projects.

Although Marketing Operations keeps legacy metrics templates for use with plan, program, or project templates created before version 8.5.0, these legacy metrics templates cannot be used in new object templates because they do not have this type information. When creating new plan, program, or project templates, users must select a metrics template that has the same type. If users need to use a legacy metrics template in a new object template, they must recreate it using the new internal metrics configuration feature.
Default dates on the grid do not always localize correctly DEF057605, DEF040170 The date selection control for grids is not localized for non-English locales, so the default value for a grid date attribute is not always populated for some non-English language locales (such as Japanese).
A reviewer who has not yet responded cannot continue an "On Hold" Approval from right task pane DEF057650

If a reviewer has not responded to an approval in the On Hold state, then the task pane on the right cannot be used to continue that approval. The Approve, Approve w/changes, and Deny buttons display for the approval in the task pane, but the continue and cancel buttons do not display. In contrast, an approver who has already responded to the approval can continue it from right pane

This scenario occurs because the buttons on the right pane are driven by the role of the user: Approver or Approval owner. If the approver and the owner are the same user, approver actions take precedence
Formulas for computing metrics must be in English DEF057660 When adding metrics to metrics templates, the user can specify them as Planned or Rollup. If the user enters a formula in the Computed by Formula field, the formula must be in English. An error results if a user enters a translated string instead of ROLLUP.
Metrics formulas are not validated DEF057726 If an invalid formula is specified for a metric, an exception error results when Marketing Operations finalizes values entered on the Tracking tab of an object instance that uses the metric. Please see the product documentation for information about valid operators and operands
Groups do not upgrade in custom forms with database table names that use uppercase DEF058551 This limitation applies to installations that upgrade from 7.5.x to 8.5 and then to 9.0 (a two-step process). Custom forms that include attributes in custom groups and that include an uppercase character in the form table name do not upgrade correctly. The custom groups are deleted and the attributes are moved to the default group
Offers are not available in the Marketing Object Type dropdown when adding a SSOR/MSOR attribute DEF059340 Marketing Operations version 8.5 has a default marketing object 'Offers' (uap_sys_default_offer_comp_type) for integration with the offer management in Campaign. If a single-select object reference attribute referring to the marketing object type "Offers" is created with the auto-create option, it causes problems since some essential fields (for example: Campaign offer code) are not generated with the auto-created offers. To avoid these subsequent problems, the SSOR and MSOR attributes are not allowed to refer to Offers. Offers are not made available in the 'Marketing Object Type' dropdown while adding a SSOR/MSOR attribute
Limitations in importing offer templates DEF059793 Offer templates are not imported in the following cases
  • An offer template with the same ID exists
  • An offer template with the same ID was published and deleted
  • Any form with same name is used in an offer template
Require reason for denying an approval feature cannot be disabled N/A When Marketing Operations is configured to require a reason when users deny an approval, users must select a value for the deny reason. After users begin to use this feature, the system cannot be re-configured to disable this feature

Marketing Operations single URL configuration does not support the analysis tab for plans and programs

172856

If the analysis tab for a plan and program object is configured as single URLs, after clicking these URLs the user interface does not display the tabs to navigate to other parts of the plan or program objects
In Marketing Operations- Campaign integrated systems, the single URL feature has limited functionality 177309

For a single URL configured campaign project, the implementation tab is not visible. The single URL feature is not implemented for campaign tabs
Marketing Operations approvals on mobile IOS systems have layout problems 178600 The post-complete response button and file names are difficult to see on IOS devices
AcquireLock API does not throw an exception even if a user has opened the people tab and other tabs in edit mode. 166474 When using the HCL Marketing Operations API, it is not possible to acquire a tab level lock on an object. The API only allows object level locking, whereas the GUI allows tab level locking
Form creation, publishing, and usage does not work when DB2 owner and user different 19733 This issue occurs only when the user mentioned in the data source is not the one who has created the database tables
Sorting of Projects-Under supporting Projects and requests On page 2 Try to sort any one column (say Last date) then the page refreshes and moves to page 1 801917 Sorting on Page 2 for the Supporting Projects and requests will refresh the page and navigate to the first page.