Use the following steps to undeploy a deployment.
About this task
If you are bringing an interactive channel or touchpoint offline,
you can undeploy a deployment.
When you undeploy, Interact disables
the data from the previous deployment from the selected runtime server.
Note: In most cases,
avoid undeploying from a production server, because undeploying effectively
turns off the rules for the interactive channel. Instead, correct
the data and deploy your changes, or use the Redeploy feature
in the Deployment History section to replace the deployed settings
with a prior version.
Procedure
- In Campaign, navigate
to the deployment tab of the interactive channel you want to undeploy.
- In the Active Deployments section, select a deployment
to a specific server group and click Undeploy.
Clicking Undeploy starts the process
to remove the interaction configuration from the runtime server group. If
the deployment was to a production server group, there are safeguards
to confirm that you are ready to send the changes to a production
server because this is a customer-facing system. A red warning icon
on this button indicates that there are changes that have not been deployed
to the production server group.
- Optionally, provide an explanation of the reasons for undeploying
in the Deployment Description field.
- Confirm you have verified the consequences by selecting
the check box.
The Undeploy the Interactive
Channel button does not become active until you confirm
the consequences.
- Click Undeploy the Interactive Channel.
- Enter the user name and password for a valid Interact user
on the Interact runtime
and click Login to Server.
If
you complete multiple deployments during the same Campaign user
session, the login data for the Interact run
time is cached, so you do not have to enter it again.
Results
The data is disabled on the selected Interact runtime server group. You can view the results in the Deployment History section of the
deployment tab, or in the Interactive channel deployment history report. Undeploy does not remove
data that is used in reports. Also, once an offer has been deployed, all the contents may be audited
in the future, and hence you will not be able to change it any more.
If you undeploy all interactive channels and their associated data from a Interact runtime server, it does not disassociate the
runtime server from the design environment.