When you install the HCL® Interact design time server, you also run a series of SQL scripts to set up the required system tables in your data source that Interact needs to operate. This document provides a data dictionary describing the structure and content of the design time system tables.
When you install the HCL® Interact runtime server, you also run a series of SQL scripts to set up the required system tables in your data source that Interact needs to operate. This document provides a data dictionary describing the structure and content of the runtime system tables.
When you install the HCL® Interact design time server, you also run a SQL script to set up the required tables in your data source that Interact needs to run the learning service. This document provides a data dictionary describing the structure and content of the learning tables.
When you install the HCL® Interact runtime server, you also run a SQL script to set up the required user tables in your data source that Interact needs to operate. This document provides a data dictionary describing the structure and content of the user tables.
When you install the HCL® Interact design time server, you also run a SQL scripts to set up the required tables in your data source that Interact needs to track contact and response history data. This document provides a data dictionary describing the structure and content of the contact and response history tables.
This section describes the database schema design for the HCL® Interact Event Pattern report. To improve the Event Pattern report execution time, the report is designed to run on the aggregated data. The aggregation process is to collect the transactional ETL data and store it in separate tables from which the report is generated. The tables in which the aggregated data is stored are described here.
When you install the HCL® Interact Event Pattern ETL process, you also run a SQL script to set up the required event pattern tables in your data source that Interact needs to operate. This document provides a data dictionary describing the structure and content of the event pattern tables.
This guide includes information on system tables.
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