Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica hosted services.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Unica Deliver REST APIs
    Deliver has exposed REST APIs which can be used to perform variety of operations like working with Email, SMS, Push, WhatsApp messages and communication templates, working with batch production and test message sending as well as transactional message sending. This chapter provides details of these APIs, how to authenticate and generate API token which is needed to call these APIs.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

RML WhatsApp account configuration

About this task

The customers who are provisioned with the WhatsApp feature (provided by RML) must perform the following steps for configuration.

Create a verified Facebook Business Manager account setup for WhatsApp. The RML team will guide customers to configure Facebook Business Manager account as required.
Create a WhatsApp account with RML. RML will create this account after the Facebook Business Manager account verification is complete.
Create Message templates approved by WhatsApp. The RML team will work with customers to prepare message templates in required format and getting it approved from customer.
Once RML provides approved templates to the customers, they require to upload them to the Deliver Message Editor using New > WhatsApp Content menu item. All the details must be exactly provided as per approved template, since WhatsApp does not allow any changes to template post approval.
Configure callback URL in RML WhatsApp account. For this, need to provide below URL to RML so that they can configure it as callback URL for WhatsApp message Deliver reports.
- For US datacenter:https://smsin-us.unicadeliver.com/deliversmsib/wa/<account>
- For EU datacenter: https://smsin-eu.unicadeliver.com/deliversmsib/wa/<account>
- For India datacenter:https://smsin-in.unicadeliver.com/deliversmsib/wa/<account>
  Note: <account> in above URL needs to be replaced with account name provided by Deliver Services team once the account is configured in Deliver.

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