RML SMS account configuration
The customer’s RML SMS account must have the following configurations for it to work with Deliver.
RML account onboarding
- You must work with RML team to create a SMS account for India or World Wide location based on the customer’s location.
- The senderid must to be provided by the customer configured by RML.
- SMS templates also require to be whitelisted based on target SMS
sending location. For example:
- Indian customers require to provide Principal Entity ID (PE ID) to Deliver services team and configure templates registered on DLT platform as directed in User Guide.
- Pre-approved templates required for USA and Canada.
- India account: https://ems.rmlconnect.net/
- Worldwide account: https://client.rmlconnect.net/login
- Log in to RML Console as per the above URLs and navigate to
Utilities> DLR Push URL.Note: You must ask RML to add this menu while provisioning account.
- Set the callback URL in RML console.
- For US datacenter: https://smsin-us.unicadeliver.com/deliversmsib/sms?partition=<account>&provider=RML
- For EU datacenter: https://smsin-eu.unicadeliver.com/deliversmsib/sms?partition=<account>&provider=RML
- For India datacenter: https://smsin-in.unicadeliver.com/deliversmsib/sms?partition=%3Caccount%3E&provider=RML&dummy=1
Note: Once the account is configured in Deliver, <account> in above URL must be replaced with the account name provided by Deliver Provisioning team.
Setting up two-way SMS replies with RML
Deliver supports two-way SMS replies (example: STOP requests) with RML since v12.1.1. Two-way SMS requires a senderid supporting replies, which will be provisioned by RML based on request.
RML supports either dedicated or shared short code. For shared short code, user need to put brand name at the start of message (example: HCL STOP) for RML to delegate request back to Deliver correctly. There’s no such requirement for dedicated short code (example: user can reply just STOP) and RML will associate reply correctly to required Deliver account.
For RML to provide replies to correct prod environment and customer account, Deliver inbound reply webhook URL needs to be configured in customer’s shared/dedicated senderid as below.- For US datacenter: https://smsin-us.unicadeliver.com/deliversmsib/mo/<account>?provider=RML
- For EU datacenter: https://smsin-eu.unicadeliver.com/deliversmsib/mo/<account>?provider=RML
- For India datacenter: https://smsin-in.unicadeliver.com/deliversmsib/mo/<account>?provider=RML