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Administrator Guides
Startup and Administrator Guide
About troubleshooting Deliver
Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
Log files for Deliver

Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
    - Log files for Deliver
    - Using log4j with Deliver
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

Log files for Deliver

HCL Unica provides several log files that you can review to monitor your Deliver installation and investigate issues.

Deliver log file

This log contains the following types of information regarding information downloaded from HCL Unica hosted services. Located in the logs directory under your Deliver installation.

general mailing information
mailing instance ID
link click data
data for bounced email

Deliver temporary files

This directory contains the data being uploaded.

Located in the temp directory under your Deliver installation.

Campaign log files

You can review log files in the following locations for information related to mailing-related activity in Campaign.

Campaign\partitions\<partitionN>\logs
Various log files relating to flowchart runs, including log entries from any Deliver process contained in the flowchart.
Campaign\logs
This directory contains campaignweb.log that contains information about upload activity performed by the Recipient List Uploader.

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