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Startup and Administrator Guide
Hosted messaging using Campaign and Deliver
When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
Establishing a hosted email account with Unica

Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
    - Establishing a hosted email account with Unica
      - Overall view of the startup process
        You can activate message features in Unica Campaign to conduct highly targeted and trackable digital marketing campaigns. Campaign uses message functions that are provided by Unica Deliver through resources that are hosted in data centers in the US and Europe. An account to access the email resources is included with your Deliver subscription. You can also opt for the WhatsApp, Push, or SMS channels as per the requirements.
    - Before you begin working with Deliver
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

Establishing a hosted email account with Unica

When you purchase a message subscription, Unica creates a hosted email account on your behalf and sends you the account credentials that you will need to use message features. You apply these credentials when you configure your local HCL Unica applications to access the hosted email environment over secure connections.

You must have a valid account to access the message resources that Unica provides as a software service. If your HCL Unica installation includes multiple partitions and you plan to use message in more than one partition, you need a hosted email account and atleast one service provider for WhatsApp and SMS for each partition. You cannot share email accounts across installations or partitions.

Establishing a hosted email account is the beginning of the startup process, which lasts for approximately 90 days. You can subscribe to SMS or WhatsApp as per the requirements. For a general description of the process, see the next topic.

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