Max # Duplicate Offers rule

Use the Max # Duplicate Offers rule to limit the number of times a customer receives the same offer in a time period from a channel.

You can create a single Max # Duplicate Offers rule for all offers in an offer set. For example, create a Max # Duplicate Offers rule for a set of offers. Set a max of 0, then each customer can get only one of any offer. There are zero duplicates, but an individual can get many different offers.

Use this rule to limit the number of duplicate offers that might be given to the same individual, potentially over different channels. You can prevent duplicates of any offer by creating a smart offer list in Campaign representing all offers. For example, you can use this rule to ensure that if you send a customer an offer through email, you do not send the customer the same offer in regular mail within a one-month period.