Optimization Rule Exceptions

Use rule exceptions for your Min/Max # Offers capacity rule to adjust for changes over a limited time period.

From time to time, you might need to change some of your Min/Max # Offers capacity rules for a particular time period. For example, during the summer months, you might have less staff because of vacations. Therefore, you want to decrease the number of marketing telephone calls required per week during the summer months. However the rest of the Contact Optimization session settings do not need to change. Similarly, over the holiday period, you might augment staff, thus increasing available capacity.

To adjust the rule, add a Rule Exception to your Min/Max # Offers capacity rule. You can change the capacity minimum and maximum for a specific time period or set of dates with a Rule Exception.

Rule Exceptions work with Min/Max # Offers capacity rules only. Rule Exceptions are effective when the time period in the parent rule is greater than zero only.