Configuring Contact Optimization for Chinese, Japanese, or Korean users

Modify the Contact Optimization ACOserver file to use Contact Optimization with user names that contain Chinese, Japanese, or Korean characters.

About this task

Complete the following steps to configure Contact Optimization for Chinese, Japanese, or Korean users:


  1. Open the Contact Optimization server file.
    The ACOserver file is in the bin directory under the Contact Optimization installation directory.
  2. Remove the comment to set the UNICA_ACSYSENCODING environment variable equal to UTF-8.

    For Windows™: Remove @rem before the following line in ACOserver.bat:


    For UNIX™: Remove # before the following lines in

  3. Save and close the file.
  4. Restart the Contact Optimization server in a new console window if the Contact Optimization server is already running.