Deleting a user from HCL Traveler

An administrator can remove old or invalid users from the HCL Traveler administrator UI and database. This should only be done for users where access is already restricted using a HCL Traveler or Domino® server access list, or who are no longer listed in the Domino® directory.

About this task

In Traveler and later, it is no longer mandatory to manually remove inactive devices or users, or device security administration data from Traveler after a device has been deleted or reset. Traveler automatically detects devices with no activity and moves them to the Inactive state. (Controlled by NTS_PUSH_OFFLINE_TIMEOUT. The default is 24 hours).

Inactive devices are marked as to be deleted and are not seen in the Devices view on the web based administration interface. After the period of days specified by NTS_PUSH_CLEANUP_TIMEOUT (default is 30 days), the device records of to be deleted devices are deleted. If the user has no other devices, the user record is deleted as well.

Devices will continue to be seen in the Devices Security view. The device security records are removed automatically after the period of days specified by NTS_ADMIN_CLEANUP_TIMEOUT (default is 30 days).The Traveler cleanup process evaluates device status and the configured timeouts. This process runs automatically on an interval specified by NTS_ADMIN_CLEANUP_INTERVAL (default is 12 hours).

To completely remove a user from HCL Traveler:


  1. Run the following command:
    tell traveler security delete * <username>
    Note: If the user has already been deleted from the Domino® Directory, then the full user name must be specified. For example:
    tell traveler delete * CN=John Doe/OU=Raleigh/O=HCL
  2. Run the following command:
    tell traveler delete * <username>

    Any Remote Wipe commands performed on users/devices must be cleared before the entries can be deleted.

    The above two steps should completely remove the user, but you can verify with the following additional step:

  3. Use the HCL Traveler administration application to verify that there are no records for the user. See Using the administration application for more information.

What to do next

For information about deleting a user from the Domino® server, see the topic "Deleting a User" in the Domino® Administrator documentation.